Fulfillment Coordinator

Keep Supply•Springfield, MO

About The Position

Keep Supply is a respected and resourceful distributor of heavy commercial and industrial refrigeration parts, equipment and other MRO supplies on a mission to #bethebestpart. No matter the need, we keep our customers supplied and running. We are currently seeking a Fulfillment Coordinator to join our team! Keep Supply’s Fulfillment Coordinators work alongside the Operations team to make sure our customers and partners derive value from our loyalty-building service mindset. Our goal is to provide everyone with unreasonably good service and be the best part for all that we serve.

Requirements

2+ years experience in a customer service or operational position
1+ years of professional experience
Have basic PC skills and some experience with Google Apps and Microsoft Office

Nice To Haves

Be a problem solver at heart, with a technical mindset.
Understand what it takes to deliver on a promise of unreasonably good service.
Maintain excellent written and verbal communication skills
Enjoy working independently and as a member of a team
Ability to manage priorities and workflow
Creative, flexible, and innovative team player
Proven ability to handle multiple projects and meet deadlines `
Ability to deal effectively with a variety of individuals at all organizational levels
Good judgment with the ability to make timely and sound decisions
Be versatile and flexible with a willingness to work within constantly changing priorities with positive enthusiasm.

Responsibilities

Process customer orders and ensure that vendors are clearly communicated with on order requests.
Proactively communicate current order statuses and set expectations of delivery dates for outstanding orders.
Provide sales support for all order questions and follow up.
Responsible for keeping the open sales orders delivery dates at consistently low volume of past due delivery dates.
Ensure orders are proactively moved into shipping queues and participate in the process of adding shipping costs to orders.
Minimize freight cost by determining the most cost effective method to fulfill orders.
Work within the CSS team to create and accomplish territory and organizational revenue forecasts.
Manage and maintain all communication needed between intercompany departments.
Perform other duties as assigned by the Operations Manager.
Take ownership and responsibility for your own workload and the workload of the team.