Fulfillment Coordinator - Winter 25.26 Seasonal - Full Time

Alterra•Steamboat Springs, CO

3d•$19 - $20

About The Position

Seasonal Steamboat- Ski Town, U.S.A. ® is known as the friendliest mountain destination on the planet, thanks to our western heritage and welcoming staff. We pride ourselves on hiring the best employees and providing the best experience in the industry. Our culture is supportive, challenging, passionate and committed and we believe that diversity makes us stronger. We are looking for unique individuals who exemplify these qualities and care about each other, our mission, our environment, and our communities. This position is ideal for a detail oriented individual, capable of multi-tasking with strong computer skills. It’s a great opportunity to work for our ski resort and share the Steamboat Dream. As the Fulfillment Coordinator, you will be fulfilling products sold in our reservations department including lift and ski school tickets, packaging and mailing to our guests. This position requires you to be able to adjust to change quickly, be a strong team player and open-minded. A pdf or word document of your resume is required with online application.

Requirements

Computer experience (including Outlook, Word, and Excel programs) preferred
Detail oriented and strong organizational skills required
At least one year of guest service experience required
Working knowledge of Inntopia and RTP reservation systems preferred
Must be detail-oriented, highly organized and possess strong time management/customer service skills
Knowledge of basic accounting principles required
Multi-task between multiple computer systems.
Communicate procedures, concepts, and ideas in a professional manner
2 years of previous work history/education required
Communicate clearly in English, both verbal / non-verbal, and written
Interact and maintain positive relationships with guests, co-workers and management consistent with Steamboat Ski and Resort Company’s Service Excellence standards
Must be minimum 18 years of age
Must sit and operate a computer for extended periods of time in a fast-paced and often hectic or noisy environment; must adapt to working with interruptions in work process
Lift approximately 30 lbs.

Responsibilities

Modify guest reservations; add products, make changes, and cancel products in existing reservations
Fulfill products and services booked by Steamboat Central Reservations, including, but not limited to: lift tickets, rental equipment, ski school reservations, other promotional products
Handle basic accounting functions, such as payments to reservations/products and batching
Audit and modify lift ticket orders in Inntopia or RTP. Produce and analyze reports for printing lift tickets, adjust any discrepancies, and identify attempts at credit card fraud
Track, reconcile and report total number of promotional product giveaways
Ensure resolve on all reservation changes and comments coming through the Shared email inbox from Sales Agents and Sales Supervisors and monitor the Error Resolution Email box.
Monitor EZWaiver site, sell all needed waivers through EZWaiver RTP for all guests with signed waivers then print & mail coaster and/or lesson tickets when needed.
Answer fulfillment questions regarding ticketing, confirmations and reservations from clients, sales agents, vendors and supervisors.
Handle order processing for all Wholesale, International, and 3rd party lodging tickets which includes making changes, billing/invoicing, and fulfillment of all products.
Create and deliver all complimentary orders at executive’s request.
Assist as needed with merchant pass program billing and voucher creation.
Perform daily, weekly, and annual revenue reporting
Managing collection of all items on the RTP Aging Report
National and Direct Group bulk fulfillment and billing
Handle all aspects of mail, shipping and receiving for Steamboat Central Reservations
Quality control representative for reservations, products, packages, guest information
Facilitate product interfacing between multiple software systems to ensure accurate product fulfillment
Responsible for providing Service Excellence to guests, coworkers and all other departments at Steamboat Ski & Resort Corporation
Compliance with all company policies and procedures as well as any regulatory requirements
Other duties as assigned

Benefits

Free Alterra Mountain Pass for all eligible employees and eligible dependents for winter and summer, and a free IKON Pass to eligible employees
Discounted skiing and riding for friends and family of eligible employees
Vacation and Sick Time policies for eligible employees to rest, relax and recharge
Generous discounts on outdoor gear, apparel, rental cars, etc.
Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more for Year Round, Flex Year Round, & Season-to-Season Employees.
Apex-MEC (minimum essential coverage) plan available to all seasonal employees without an offer of major medical coverage. This plan helps cover preventive visits, urgent care visits, Free Telehealth, Limited Hospitalization, Prescription Drug Benefits and Free Multilingual Behavioral Health.
401(k) plan with generous company match
Discounted tuition with partner online university for all Alterra Mountain Company employees to further their education
Paid parental leave of up to 6 weeks for eligible employees
Free regional bus pass