Fulfillment Representative (Seasonal)

Ticketmaster • Austin, TX

2d • Onsite

About The Position

The Fulfillment Representative supports Fulfillment Coordinators and Managers by providing assistance on various duties. Representatives conduct tasks related to the fulfillment of individual ticket orders, beginning with order processing and culminating with package shipment in the most innovative, convenient and fan-friendly ways. This seasonal, part-time position offers flexible scheduling Monday through Friday with shifts from 8am to 5pm. You must be located in Austin, TX as all shifts operate out of our warehouse facility.

Requirements

• High School Diploma or equivalent
• Experience in event ticketing or fulfillment preferred
• Proficiency using Microsoft Excel
• Business level fluency in English, both oral and written; Bilingual in Spanish a plus
• Able to lift and carry up to 50 pounds unassisted
• Able to work in conditions that are not climate controlled
• Strong attention to detail a must
• Energetic, self-starter preferred
• Well organized and prompt
• Comfortable giving directions and supervising others
• Good communication skills, including written and listening
• Able to work in busy, high-pressure environment

Responsibilities

• Support Coordinators and Managers with multitasking and organizing of festival projects
• Fulfill customer orders by scanning barcodes, reading order details, and matching appropriate number of tickets and/or wristbands
• Maintain fulfillment floor and assist temporary staff in processing orders to ensure accuracy for each customer
• Troubleshoot order discrepancies during fulfillment process
• Assist in training and onboarding of new temporary staff
• Accurate record keeping and data entry
• Complete other projects and duties as assigned

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED