FTR Senior Retail Manager

GOODWILL OF SILICON VALLEY•Campbell, CA

3d•Onsite

About The Position

Major Responsibilities: Provide high profile leadership and direction by maintaining positive customer service and employee morale Accountable for all aspects of store operations Conduct weekly meetings and daily huddles Ensure that safety and security is maintained, reporting all problems/hazards immediately Meet store budgeted goals, bottom line profits, and meet minimum requirements in all audits and shopper reports. Reach daily, weekly, monthly production goals, both value and piece count, by monitoring the production processes, ensuring pricing staff is well trained, and flow of goods to the floor is timely. This includes ensuring proper rotation is followed at all times. Manage store management and leadership staff, as well as all employees in the absences of additional management staff, including but not limited to, hiring, coaching/counseling, discipline, terminations, evaluations and initiation of wage adjustments Follow the LOD checklist and conduct daily audits per the checklist. Ensure all SOPs are available and followed by all employees. This includes the Production Area and Merchandising of the floor. Ensure all Standards are consistently met. Accountable for cash register operations, all monies received, daily bank deposits, sales receipts and inventory and to protect these assets from either internal and external losses Ensure proper training of employees regarding company policies and procedures, job requirements and expectations, operation of equipment, safety, security and store housekeeping Ensure that all paperwork and reports are completed accurately and in a timely fashion Oversee training of community service clients assigned to the store Follow and enforce all company policies and procedures Perform other duties as assigned by District Manager and the VP of Retail QualificationsJob Specifications: Proficient in the English language

Requirements

Proficient in the English language
High School Diploma or equivalent is required
Minimum 3-5 years of retail management experience
Ability to communicate effectively, both orally and in writing, with co-workers, staff, and the public
Ability to accept responsibility for direction, planning and control of the store operations
Ability to make judgments and decisions and communicate these clearly based on established policies
Ability to work well with others and maintain positive employee morale
Ability to perform a variety of duties, often changing from one task to another without loss of efficiency or composure
Ability to perform all cash/check/credit transactions and related bank transmittal paperwork accurately
Ability to learn and accurately perform opening/closing procedures, including cash register operation
Ability to discriminate between color/design/arrangement as they relate to displays and merchandising
Ability to coordinate hand-eye-foot movements to safely move around fixtures and merchandise
Ability to move hands and fingers quickly to count money/change and operate cash register
Must have demonstrated experience and ability working in a dynamic, fast-paced and time-flexible working environment
Management Style – Belief in empowering employees through the use of coaching and positive motivational techniques
Organizational Skills – Results orientated, can meet high standards, goals and objectives
Accountability Style – Holds employees accountable for standards and serves as a mentor in their professional development; open to 360 degree feedback
Collaborative – Sees value in working and forging effective relationships with others
Teamwork – Willing to work as part of a team, enjoys sharing credit with colleagues
Problem Solver – Ability to simplify complicated issues and develop traditional and nontraditional solutions
Integrity – posses the highest ethical standards, trustworthy and transparent
Interpersonal Savvy – ability to relate and build constructive relationships with employees, customers, clients, and board members
Composure – ability to remain calm and collected under pressure
Communication – strong communicator, excellent listening skills and ability to develop and make effective presentations to Goodwill employees, and/or (as appropriate) Senior Management and Board Members
Energetic – Enthusiastic with a strong personal work ethic

Responsibilities

Provide high profile leadership and direction by maintaining positive customer service and employee morale
Accountable for all aspects of store operations
Conduct weekly meetings and daily huddles
Ensure that safety and security is maintained, reporting all problems/hazards immediately
Meet store budgeted goals, bottom line profits, and meet minimum requirements in all audits and shopper reports.
Reach daily, weekly, monthly production goals, both value and piece count, by monitoring the production processes, ensuring pricing staff is well trained, and flow of goods to the floor is timely. This includes ensuring proper rotation is followed at all times.
Manage store management and leadership staff, as well as all employees in the absences of additional management staff, including but not limited to, hiring, coaching/counseling, discipline, terminations, evaluations and initiation of wage adjustments
Follow the LOD checklist and conduct daily audits per the checklist.
Ensure all SOPs are available and followed by all employees. This includes the Production Area and Merchandising of the floor.
Ensure all Standards are consistently met.
Accountable for cash register operations, all monies received, daily bank deposits, sales receipts and inventory and to protect these assets from either internal and external losses
Ensure proper training of employees regarding company policies and procedures, job requirements and expectations, operation of equipment, safety, security and store housekeeping
Ensure that all paperwork and reports are completed accurately and in a timely fashion
Oversee training of community service clients assigned to the store
Follow and enforce all company policies and procedures
Perform other duties as assigned by District Manager and the VP of Retail