FT Manager Customer Service (H)

Ahold Delhaize•Charlotte, NC

About The Position

Primary Purpose: Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization. Duties and Responsibilities: Manage the Deli Bakery HMS Department, including hiring, training and developing department associates Supervise the performance of all duties and responsibilities of department associates and provides ongoing performance management, training and conducts timely formal performance appraisals for direct reports Daily management of labor (i.e. expected live) and the coaching of associates to achieve productivity expectation Provide leadership and motivation within the store to promote a culture reflective of our Brand Strategy and Culture Support the achievement of budgeted financial and operating results Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers Role model outstanding, friendly customer service and use skills and knowledge of department products to offer solutions that meet or exceed customers’ expectations Control store expenses through proper ordering, care for supplies and equipment Understand and use company tools such as; financial reports, ACIS, scheduling, productivity, ordering (CAO), and business information systems. Understands and utilizes Average Cost Inventory System (ACIS) Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained Ensure Deli Bakery HMS schedules are written to provide extraordinary customer service at all times Has a complete understanding of scheduling, sales, projections, wage percent, interviewing, hiring, training, company information, and all other items deemed necessary to manage the Deli Bakery HMS Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines Observe and correct all unsafe conditions that could cause associate or customer accidents Record and report all associate and customer accidents in accordance with established Food Lion procedures Monitor shrink ensuring that inventory is accounted for; provide coaching for associates to recognize and prevent losses Ensure that all advertising and sales promotion materials applicable to the Deli Bakery HMS are properly utilized Ensure compliance with local, state and federal regulations Adhere to all company guidelines, policies and standard practices Maintain security standards Maintain a neat, well-groomed personal appearance at all times; comply with company dress code and personal appearance guidelines Control store’s expenses through proper ordering, care for supplies and equipment Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales Must be able to meet the physical requirements of the position, with or without reasonable accommodation Ensure LMS compliance for all Deli Bakery HMS Associate All other duties as assigned

Requirements

A high school graduate or equivalent preferred
Ability to lead and manage a team
Strong understanding of store operations and merchandising techniques preferred
Effective communication, customer service, and selling skills
Ability and willingness to learn multiple tasks and technical requirements of the job
Ability to use technical information to solve problems
Must meet minimum age requirements to perform specific job functions
Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a “Certified Food Safety Manager” or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in a position requiring accreditation
Ability to use computers and other communication systems required to perform job functions
Ability to push or pull up to 2000 pounds using a pallet jack
Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
Pull or push up to 75 lbs. on occasion
Stand 100% of the time with frequently walking short distances
Be able to handle a variety of substances associated with cleaning and packaging materials, and household cleaners
Perform repetitive hand and arm motions
Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
Meet established volume activity standards for the position
Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
Have sufficient visual ability to checks, invoices and other written documents

Nice To Haves

Strong understanding of store operations and merchandising techniques preferred

Responsibilities

Manage the Deli Bakery HMS Department, including hiring, training and developing department associates
Supervise the performance of all duties and responsibilities of department associates and provides ongoing performance management, training and conducts timely formal performance appraisals for direct reports
Daily management of labor (i.e. expected live) and the coaching of associates to achieve productivity expectation
Provide leadership and motivation within the store to promote a culture reflective of our Brand Strategy and Culture
Support the achievement of budgeted financial and operating results
Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers
Role model outstanding, friendly customer service and use skills and knowledge of department products to offer solutions that meet or exceed customers’ expectations
Control store expenses through proper ordering, care for supplies and equipment
Understand and use company tools such as; financial reports, ACIS, scheduling, productivity, ordering (CAO), and business information systems. Understands and utilizes Average Cost Inventory System (ACIS)
Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained
Ensure Deli Bakery HMS schedules are written to provide extraordinary customer service at all times
Has a complete understanding of scheduling, sales, projections, wage percent, interviewing, hiring, training, company information, and all other items deemed necessary to manage the Deli Bakery HMS
Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines
Observe and correct all unsafe conditions that could cause associate or customer accidents
Record and report all associate and customer accidents in accordance with established Food Lion procedures
Monitor shrink ensuring that inventory is accounted for; provide coaching for associates to recognize and prevent losses
Ensure that all advertising and sales promotion materials applicable to the Deli Bakery HMS are properly utilized
Ensure compliance with local, state and federal regulations
Adhere to all company guidelines, policies and standard practices
Maintain security standards
Maintain a neat, well-groomed personal appearance at all times; comply with company dress code and personal appearance guidelines
Control store’s expenses through proper ordering, care for supplies and equipment
Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses
Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales
Must be able to meet the physical requirements of the position, with or without reasonable accommodation
Ensure LMS compliance for all Deli Bakery HMS Associate
All other duties as assigned