FT Call Center Operator (Bilingual)

First Security Bank•Searcy, AR

3d•Onsite

About The Position

First Security Bank is looking for a friendly, energetic, and team-oriented individual to join us as a Call Center Operator! If you're eager to be a part of a dynamic team dedicated to serving our Arkansas community, we want to hear from you - apply now! As a Call Center Operator, you'll be the first point of contact for First Security Bank customers seeking basic support for our services. Your role involves delivering friendly and efficient service by promptly addressing customer concerns. If a situation requires further assistance, you will seamlessly transfer them to Tier 2 support for specialized help. This position requires employees to work on-site .

Requirements

High School Diploma or GED will be required at the completion of your graduating year.
1-2 years of banking and/or relevant Call Center experience preferred.
Proficiency with Outlook, Word, Excel, typing, 10-key and utilization of the internet is required .
Willingness to demonstrate Core 5 values with customers and coworkers.
Bilingual speaking (full professional proficiency) in Spanish/English required.

Nice To Haves

1-2 years of banking and/or relevant Call Center experience preferred.

Responsibilities

Access and review relevant account details related to the subject matter in question.
Adhere to established procedures, ensuring customer and/or account information remain secure from fraudulent activities or inquiries.
Maintain proficiency of and actively promote Bank products and services that would be beneficial to our customers.
Confidently perform various duties pertaining to Online Banking, Credit/Debit cards, Bill Pay, and Bankway.
Patiently discuss and communicate complex and sometimes sensitive subjects with clarity and tact.
Adhere to strict privacy regarding customer account information.
Maintain customer confidence and protect bank operations by keeping information confidential.
Operate computer, telephone, keyboard, scanner, and copier.
Proficiency with internal bank software will be required.
Able to hold a valid driver's license, have access to reliable transportation for arriving to work on time, work on time, work on-site at assigned location, and a willingness to extend working hours when necessary.
Additional duties may be assigned by management.