Call Center Operator
About The Position
Under the direction of the Call Center Supervisor, the Call Center Operator will respond to callers contacting EMHR facilities by using the PBX Communication software in conjunction with the organization’s EHR to ensure effective communication and scheduling with the patients. Exhibits the F.I.R.S.T. values (Friendliness, Innovation, Respect, Service, and Trust). WORKING CONDITIONS, HAZARDS AND PHYSICAL EFFORT: Small, partitioned workstation with computer setup including dual monitors, headset, and physical deskphone. Environment with normal levels of noise. Constantly in a stationary position with limited freedom of movement. Able to work with many interruptions and under pressure. The task of this job does not involve exposure to blood, body fluids, or tissue.
Nice To Haves
- Previous healthcare switchboard experience helpful but not required
- Computer knowledge helpful
Responsibilities
- respond to callers contacting EMHR facilities
- using the PBX Communication software in conjunction with the organization’s EHR to ensure effective communication and scheduling with the patients
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
