Front Services & Valet Assistant Manager - The Cosmopolitan

MGM Resorts • Las Vegas, NV

51d

About The Position

The Assistant Manager of Front Services and Valet at The Cosmopolitan of Las Vegas oversees daily operations for the Bell Desk, Valet, and Self-Parking areas, ensuring outstanding guest experiences, effective staff management, and smooth, efficient service delivery.

Requirements

• High School Diploma or GED required
• Drivers License required
• 2+ years of prior relevant experience in Hospitality, preferrable Front Services required
• 2+ years of prior experience in a Supervisory or Manager role highly preferred
• Works varied shifts, to include holidays and weekends (Primarily works graveyard shifts with slight variability dependent on business needs)

Nice To Haves

• 2+ years of prior experience in a Supervisory or Manager role highly preferred

Responsibilities

• Establish and maintain departmental rules and procedures for all Bell and door and Valet Parking staff
• Manage all personnel functions including but not limited to interviewing, hiring, termination, payroll and recruitment
• Oversee departmental operations, maintain high level of service expected by Hotel Management, implement and maintain training of new personnel and developmental training of all staff
• Direct and motivate all Bell and Door and Valet Parking staff
• Ensure high productivity of all employees developing effective scheduling and staffing levels
• Promote and maintain positive service standards
• Maintain supply inventory levels
• Assist Risk Management in investigating accidents and handling guest problems up to but not including those that require involvement of Risk Management or senior management
• Computer knowledge and skills, including the Hotel system

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Accommodation
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees