Front Services & Valet Assistant Manager - Mandalay Bay

MGM Resorts International

3d • Onsite

About The Position

As the Assistant Manager of Front Services and Valet, you help set the stage for the unforgettable experiences our guests expect from MGM Resorts. You lead a dynamic frontline team, ensuring every arrival, departure, and guest interaction is delivered with warmth, efficiency, and genuine hospitality. Through strong operational oversight and hands-on leadership, you create a seamless experience that reflects our commitment to world-class service.

Requirements

• 2+ years of prior relevant experience in Hospitality, preferably within Front Services
• 2+ years of experience in a supervisory or leadership role is preferred
• Must possess a current valid Driver's License or able to obtain a valid Driver's License
• High School Diploma or GED
• Must be 21 years of age or older

Nice To Haves

• 2+ years of experience in a supervisory or leadership role is preferred

Responsibilities

• Establish and maintain departmental rules and procedures for all Bell and door and Valet Parking staff
• Manage all personnel functions including but not limited to interviewing, hiring, termination, payroll and recruitment
• Oversee departmental operations, maintain high level of service expected by Hotel Management, implement and maintain training of new personnel and developmental training of all staff
• Direct and motivate all Bell and Door and Valet Parking staff
• Ensure high productivity of all employees developing effective scheduling and staffing levels
• Promote and maintain positive service standards
• Maintain supply inventory levels
• Assist Risk Management in investigating accidents and handling guest problems up to but not including those that require involvement of Risk Management or senior management
• Computer knowledge and skills, including the Hotel system

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees