Assistant Manager - Starbucks - Mandalay Bay

MGM Resorts International

1d • Onsite

About The Position

As the Assistant Manager of Starbucks at Mandalay Bay, you will support the daily operations of a fast-paced, high-volume café that serves as a go-to destination for guests starting their day or recharging on the go. In this leadership role, you will help set the tone for an exceptional guest experience through your welcoming presence, genuine service, and attention to operational detail. By understanding each guest’s unique needs and preferences, you will own their experience—creating WOW moments they carry with them far beyond their stay—while supporting team engagement, operational excellence, and the consistent delivery of the Starbucks experience within the MGM Resorts environment.

Requirements

• High School Diploma or GED required
• 2+ Years of prior relevant service experience in a similar dining environment required
• Work varied shifts, to include weekends and holidays required
• Must be 21 years of age or older

Nice To Haves

• Experience as a Barista in Starbucks or a similar cafe environment preferred
• Previous relevant Management experience in a Starbucks or a similar cafe environment preferred
• Previous experience managing employees under a collective bargaining agreement preferred

Responsibilities

• Review daily schedules and manage time off and vacation requests, coach and train on policies, procedures, and performance
• Supervise cashiers to ensure correct policies and procedures for check handling and closing are maintained by service staff as well as manage activities; means of access and egress, to ensure complete compliance with Health Department and Fire Marshall Regulations
• Directly communicate with the Chef on all food service and menu issues
• Assist in seasonal menu changes and holiday menu changes
• Order supplies through the IP System and Purchasing
• Exercise cost controls for all aspects of restaurant operation
• Manage pricing and maintenance issues to ensure checks can be processed correctly
• Direct communication with guests for special requests and large party reservations

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees