Front Office VIP Coordinator - Full Time, $37.84/Hour

Disney•Kapolei, HI

5d•$38

About The Position

Come and join the magic with Aulani, A Disney Resort and Spa! Perks and benefits may include: 100% full coverage of healthcare for you and your eligible dependents Tuition paid upfront at network schools Free lunch Free parking Free theme park admission and much more! VIP Guest Services delivers exceptional vacation experiences for guests who require specialized service and attention . They serve as a consistent point of contact for these guests starting with itinerary planning during pre-visit communications and throughout the duration of their stay. The Cast Member will work closely with all lines of businesses within the resort, including the Executive Office. The Cast Member selected for this role will also be trained and proctored in Front Desk, Concierge, PBX and Room Assignment.

Requirements

Resort hotel operations required
Valid Hawaii State driver's license, and clean driving record for the past six months
Must be able to satisfy and obtain airport security clearances for VIP arrivals
Strong computer skills a must; ability to learn and work in different computer applications
Exhibit strong ability to multi-task and focus in a fast-paced environment
Possess exceptional Guest Service skill, including Guest Service Recovery
Consistently models the Disney Values, Aulani Values and Disney's Five Keys
Comfortable working with high profile Guests and Executive offices
Able to make operational decisions off of strong existing knowledge of Front Office operations
Must be a critical thinker and problem solver
Able to work effectively with minimal supervision
Full flexibility with schedule, including AM, MID and PM shifts, including back-to-back shifts and possible split days off when business needs require
Strong verbal and written communication skills
Ability to remain professional and helpful when handling complex Guest concerns
Enjoys talking about the resort experience and sharing detailed knowledge of Aulani, a Disney Resort and Spa
Must stay calm in highly stressful situations
You will need to successfully complete and pass all job-related training after onboarding

Nice To Haves

College degree or above, major in tourism management or hotel management
Previous work experience in a luxury hotel/front Desk environment
Previous experience in a high volume, fast paced office type environment
Detailed knowledge of Aulani, A Disney Resort and Spa and products
Proficiency with Microsoft Office products including Microsoft Excel, Word and PowerPoint

Responsibilities

Assist with planning special attention guest's vacation at Aulani, A Disney Resort & Spa
Provide personalized and excellent Guest service to guest inquiries and requests
Serve as liaison between special attention Guests and other lines of businesses
Respond to and assist all Guest inquiries and concerns
Maintain business and guest confidentiality
Transport VIP Guests
Always work in accordance with Disney's Five Keys to provide excellent Disney service
Complete other relevant tasks with leadership direction