VIP Coordinator

Loews Hotels•Orlando, FL

About The Position

Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their “uniquely local” community in order to curate exciting, approachable and local travel experiences for guests. What We’re Looking For: A polished and proactive VIP Coordinator who ensures our most valued guests receive personalized, seamless experiences from pre-arrival through departure. You’ll manage VIP profiles, coordinate amenities and special requests, and serve as the liaison between guests and hotel departments—delivering Loews’ signature hospitality at every touchpoint. Who You Are: Hospitality Ambassador: You create memorable, tailored experiences for high-profile guests. Organized & Detail-Oriented: You manage multiple priorities with precision and discretion. Clear Communicator: You convey information accurately and professionally across teams and to guests. Problem Solver: You resolve challenges quickly and creatively, always protecting the guest experience. Collaborative Partner: You work closely with Front Office, Housekeeping, F&B, and Concierge teams to deliver excellence.

Requirements

Excellent guest service skills.
Advanced computer skills; Opera, Workbook, and Delphi.fdc systems experience preferred.
One year of experience in the hotel industry is preferred
Ability to communicate effectively in English with team members, leaders and guests.
Must be able to work a flexible schedule, nights, weekends and holidays as required.

Responsibilities

Manage VIP arrival and departure details; ensure rooms, amenities, and personalized touches are prepared.
Communicate with guests pre-arrival to confirm preferences and special requests.
Coordinate with Housekeeping, Culinary, and other departments for timely delivery of amenities and services.
Escort VIP guests upon arrival when appropriate; provide warm, professional introductions to key team members.
Respond promptly to VIP inquiries and requests; anticipate needs and exceed expectations.
Handle guest concerns with empathy and discretion; resolve issues or escalate to leadership promptly.
Maintain confidentiality and protect guest privacy at all times.
Maintain accurate guest profiles and preference notes in property systems; update for future stays.
Prepare daily VIP reports and communicate with relevant departments.
Track feedback and trends; provide insights to enhance service offerings.
Preserve the livelihood and reputation of the property by complying with legal policies and requirements.
Regular attendance in conformance with standards.
Required to attend/complete all mandatory training sessions and meetings.
May be required to work varying schedules, including weekends and holidays to reflect business needs.
Ability to stand for extended periods.
Regularly lift up to 45 pounds, reach, bend, crouch, kneel, push, pull, and walk.