VIP Coordinator

Full House Resorts • Cripple Creek, CO

21h • $17 • Onsite

About The Position

Develops and sustains relationships with VIP guests. Represents the casino in a professional and respectful manner at on and off-property events. Utilizes property staff to resolve any problems to ensure guest satisfaction. Coordinates all functions related to Player Development with the Director of Marketing and Player Development Manager. Implements and streamlines procedures and processes to make guests' experiences as enjoyable as possible. Assist Casino Host with issuing comps, organizing events, and general administrative duties. Participates in telemarketing and direct mail campaigns targeting guests for VIP invitations. Provides complimentary amenities to guests who attained the necessary level of play. Facilitates effective management of marketing information throughout the department and casino. Maintains a working knowledge of the casino facility and current and upcoming events on property; advises guests and employees on events. Regular and reliable attendance is a fundamental requirement of this position. Employees are expected to be punctual and consistently present during their scheduled work hours to ensure the effective and efficient operation of the business. Performs duties in compliance with the Colorado Limited Gaming Act, Internal Control Minimum Procedures, internal policies and procedures, and Colorado Limited Gaming Regulations. Performs other duties, including special projects, as needed and directed.

Requirements

• Demonstrated experience working in the casino industry promoting games and focusing on guest satisfaction.
• Demonstrated understanding of casino rules and regulations.
• Demonstrated experience problem solving, organizing, and prioritizing work.
• High school diploma or equivalent.
• One (1) or more years of experience in guest services, preferably in the gaming industry.
• Must be able to apply superior service quality characteristics – courteous, prompt, professional, and confidential.
• Ability to use sound judgment, make quick decisions, and deal with difficult guests .
• Demonstrated effective and diplomatic oral and written communication skills using English.
• Must have a valid and current State of Colorado Gaming License.
• Must be at least twenty-one (21) years of age.
• Strong computer skills, including Word and Excel programs, Synkros system knowledge, good organizational skills, and the ability to accurately perform data entry.
• Exceptional ability to communicate clearly and calmly.
• Essential duties include occasional kneeling, squatting, bending, walking, crouching, and sitting.
• Essential duties involve frequent brisk walking, climbing stairs, stretching, standing, reaching, lifting, and pushing materials, supplies, and equipment.
• Essential duties require lifting up to 30 pounds and working a flexible work week, including weekends, with additional hours routinely required.
• Essential duties involve working with large numbers of people while primarily in an inside environment, which may contain high noise levels.
• Various general office equipment, including computers, cameras, shredders, telephones, printers, photocopiers, calculators, and staplers

Nice To Haves

• Knowledge of gaming regulations is a plus.

Responsibilities

• Develops and sustains relationships with VIP guests.
• Represents the casino in a professional and respectful manner at on and off-property events.
• Utilizes property staff to resolve any problems to ensure guest satisfaction.
• Coordinates all functions related to Player Development with the Director of Marketing and Player Development Manager.
• Implements and streamlines procedures and processes to make guests' experiences as enjoyable as possible.
• Assist Casino Host with issuing comps, organizing events, and general administrative duties.
• Participates in telemarketing and direct mail campaigns targeting guests for VIP invitations.
• Provides complimentary amenities to guests who attained the necessary level of play.
• Facilitates effective management of marketing information throughout the department and casino.
• Maintains a working knowledge of the casino facility and current and upcoming events on property; advises guests and employees on events.
• Performs duties in compliance with the Colorado Limited Gaming Act, Internal Control Minimum Procedures, internal policies and procedures, and Colorado Limited Gaming Regulations.
• Performs other duties, including special projects, as needed and directed.

Benefits

• Health & Wellness: Medical (full-time only), HSA, FSA, Dental, and Vision coverage.
• Financial Security: Life insurance, disability coverage, and supplemental benefits.
• Retirement Savings: 401(k) plan with company matching after one (1) year of service.
• Paid Time Off: Generous PTO program.
• Convenient Transportation: Free shuttle service from Colorado Springs and Woodland Park.
• Wellness Perks: Complimentary local gym membership.
• Professional Growth: Tuition reimbursement and career development opportunities.
• Exclusive Discounts: Employee savings on hotel and resort services.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED