Front Office Supervisor

Loews Hotels•Arlington, TX

1d•Onsite

About The Position

Loews Arlington Hotel and Convention Center is a state-of-the-art, full-service meetings and resort destination catering to groups and families, located between Dallas and Fort Worth near Globe Life Field and AT&T Stadium. The 888-room resort features five restaurants and lounges, two pools with a sandy beach, cabanas, a water slide, a fitness center, full-service spa and salon, and 266,000 square feet of meeting and event space. Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S., focusing on crafting exceptional experiences and fostering a diverse and welcoming team environment where growth and belonging are prioritized. This role seeks an experienced and dynamic Supervisor of Front Office to lead the operational activities of the guest services team, ensuring exceptional service and quality that consistently exceeds guest expectations at the front desk and in concierge services.

Requirements

A natural leader with the ability to inspire and motivate a diverse team, fostering a positive and collaborative work environment.
Service focused and committed to delivering exceptional guest experiences, with a passion for anticipating and exceeding guest needs.
Excellent verbal and written communication skills, capable of engaging with guests, team members, and other departments with clarity and professionalism.
A problem-solver with a proactive approach to resolving issues and addressing guest concerns, with the ability to think critically and make sound decisions under pressure.
Highly organized with strong multitasking abilities, able to prioritize effectively and manage time efficiently in a fast-paced environment.
Minimum of two years guest service experience in hotel hospitality.
Minimum one-year guest service leadership role.
Ability to stand for long periods of time.
Ability to work weekends, evening, holidays as necessary/required.

Nice To Haves

Experience with previous Property Management System, preferred Opera System.
Knowledge of budgeting, forecasting, and financial analysis in a hotel setting.

Responsibilities

Manage daily operations of the Front Office Team.
Responsible for leading and delivering exceptional guest experience.
Lead and supervise the guest services team to ensure high performance, morale, and compliance with service standards.
Monitor, communicate, and respond to guest feedback to enhance service quality and develop strategies for increasing guest loyalty and satisfaction.
Oversee room allocations based on guest preferences and coordinate with housekeeping.
Implement training programs while mentoring staff to foster professional growth.
Serve as the primary contact for internal and external inquiries.
Conduct audits and maintain accurate financial records, ensuring timely payment processing and analyzing financial performance.
Prepare performance reports for management on operational effectiveness and guest feedback.
Collaborate on initiatives to promote hotel services and enhance operational efficiency.
Handle emergencies with professionalism while ensuring the safety and security of guests and staff.
Perform additional duties as assigned.