Front Office Supervisor - AM Shift

The Hedreen Hotel Employer•Seattle, WA

17d•$27•Onsite

About The Position

Assist staff with expediting problem payments (e.g., problems processing credit card) Follow up on guest-related issues Process all guest check-ins, and processing all payment types such as room charges, cash, debit, or credit cards Anticipate sold-out situations and obtain satisfactory alternative accommodations Block rooms in the system and identify designated requirements Coordinate with Housekeeping to track readiness of rooms for check-in Count bank at the beginning and end of shift Assist management in training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees Anticipate and address guests’ service needs in a professional, positive manner Assist Valet Parking operation during peak periods Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds with or without assistance Address guests' service needs in a professional, positive, and timely manner. Assist management in screening resumes, conducting interviews and selecting new hourly hires using selection tools and systems as-needed Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job Assist management in counseling/mentoring hourly employees on work related concerns and issues to ensure satisfaction and productivity Assist management in preparing work schedules of hourly employees as-needed Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties Accept and record wake-up call requests and deliver to appropriate department Protect the privacy and security of guests and coworkers Maintain confidentiality of proprietary materials and information

Requirements

High school diploma or GED
1 year experience in the guest services, front desk, or related professional area
Must be able to write, type, and verbally communicate clearly and proficiently in English, and while utilizing phone and computer systems
Proficient computer skills
Ability to de-escalate dynamic situations
Ability to perform job duties while demonstrating customer service skills in a fast-paced, high-volume environment
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major

Responsibilities

Assist staff with expediting problem payments (e.g., problems processing credit card)
Follow up on guest-related issues
Process all guest check-ins, and processing all payment types such as room charges, cash, debit, or credit cards
Anticipate sold-out situations and obtain satisfactory alternative accommodations
Block rooms in the system and identify designated requirements
Coordinate with Housekeeping to track readiness of rooms for check-in
Count bank at the beginning and end of shift
Assist management in training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees
Anticipate and address guests’ service needs in a professional, positive manner
Assist Valet Parking operation during peak periods
Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds with or without assistance
Address guests' service needs in a professional, positive, and timely manner.
Assist management in screening resumes, conducting interviews and selecting new hourly hires using selection tools and systems as-needed
Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job
Assist management in counseling/mentoring hourly employees on work related concerns and issues to ensure satisfaction and productivity
Assist management in preparing work schedules of hourly employees as-needed
Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties
Accept and record wake-up call requests and deliver to appropriate department
Protect the privacy and security of guests and coworkers
Maintain confidentiality of proprietary materials and information

Benefits

Affordable Medical/Dental/Vision after 30 days of employment with free Back + Joint Care Program
Free Short-Term Disability (up to $750/week). Long-Term Disability at cost (up to $10K/month) after 30 days of employment
Free Basic Life Insurance + Accidental Death & Dismemberment (AD&D) Plan after 30 days of employment (1.5 times of annual salary)
Paytient Healthcare Spending
401k after 30 days of employment with company match (100% of salary deferrals up to the first 3% and 50% of salary deferrals on next 2%)
Generous Paid Time Off (PTO) Plan (accrue from day one at a rate of 0.061 hours per regular hour worked, use on 91st day of employment)
Voluntary Life + Accidental Death & Dismemberment (AD&D) Plan
Free Employee Assistance Program (EAP)
Travel Assistance Program
Hotel discounts at 10,000+ global destinations (nightly rates as low as $45)
Parking: Discounted parking in hotel garage ($7/day or $140 monthly pass)
50% subsidy for public transportation expenses
Referral program of $250 per successfully referred new hire
Complimentary cafeteria meals
Monthly employee appreciation events
Employee Exercise Room
Community Service Events
This position is eligible for overtime