Front Office Supervisor

EOS • Washington, DC

4d

About The Position

Acts as Manager on duty, and supports Front Office Manager and Director of Front Office during shift hours. Promptly resolves any guest complaints or issues Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction Anticipate the guests’ needs, change direction quickly and multi-task Uphold the highest standards of cleanliness, sanitation, safety, and conduct Ensures proper communication within the department Other job duties as required by management

Requirements

• High school diploma or equivalent required
• Proficiency with computers and general office PC applications (i.e. word processing, spreadsheets, databases)
• Possesses strong communication skills, both written and verbal
• Ability to work a flexible schedule
• Must possess solid decision-making skills
• Proven job reliability, diligence, dedication, and attention to detail.
• Must be able to communicate clearly and professionally with guests, coworkers, and managers
• Must have reliable transportation
• Must have a positive attitude while performing tasks
• Performs all duties and responsibilities in a timely and efficient manner in accordance with company policies and procedures.
• Projects a favorable image of the property to the public at all times by following the property’s grooming and dress standards.
• Strong attention and care to details
• Responsibility, reliability and honesty
• Teamwork and collaboration
• Due to the cyclical nature of the hospitality business, associates may be required to work varying schedules to reflect the business needs of the hotel, including evenings, weekends and holidays.

Nice To Haves

• Opera experience is a plus.

Responsibilities

• Acts as Manager on duty
• Supports Front Office Manager and Director of Front Office during shift hours
• Promptly resolves any guest complaints or issues
• Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction
• Anticipate the guests’ needs
• Change direction quickly and multi-task
• Uphold the highest standards of cleanliness, sanitation, safety, and conduct
• Ensures proper communication within the department
• Other job duties as required by management

Benefits

• Benefits discussed during interview process

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED