Front Office Supervisor

Rise MSO - SHC Employees•Silver City, NM

1h•Onsite

About The Position

The Front Office Supervisor oversees the daily operations of the medical office front desk to ensure efficient patient flow, excellent customer service, and compliance with healthcare regulations. This role supervises front office staff, supports providers and clinical teams, and ensures accurate scheduling, registration, and insurance processes.

Requirements

High school diploma or equivalent required; associate degree preferred
Minimum 2–3 years of experience in a medical office or healthcare front desk role
Previous supervisory or lead experience preferred
Knowledge of medical terminology, insurance plans, and scheduling workflows
Experience with electronic health record (EHR) systems
Strong leadership and interpersonal skills
Excellent customer service and conflict-resolution abilities
Strong organizational and multitasking skills
Attention to detail and accuracy
Ability to work in a fast-paced healthcare environment

Nice To Haves

associate degree preferred
Previous supervisory or lead experience preferred

Responsibilities

Supervise, train, and support front desk and patient access staff
Ensure adequate front desk coverage
Monitor staff performance and provide coaching, feedback, and evaluations
Address patient and staff concerns professionally and promptly
Ensure a welcoming, respectful, and professional patient experience
Handle patient complaints or escalated issues related to scheduling, wait times, or billing inquiries
Maintain patient confidentiality and HIPAA compliance at all times
Oversee patient check-in and check-out processes
Ensure accurate patient registration, demographics, and insurance verification
Monitor appointment scheduling, cancellations, and rescheduling to optimize provider schedules
Coordinate with clinical staff to ensure smooth patient flow
Ensure insurance eligibility verification and authorization processes are followed
Support accurate collection of copays, deductibles, and outstanding balances
Communicate with billing staff regarding front-end errors or discrepancies
Ensure compliance with HIPAA, OSHA, and organizational policies
Maintain accurate records, reports, and front office documentation
Assist with audits and quality improvement initiatives
Maintain front office supplies and equipment
Assist with reporting on front desk metrics (no-show rates, wait times, patient satisfaction)
Participate in staff meetings and process improvement efforts