Front Office Supervisor

Pyramid Global Hospitality

2d•$20 - $22

About The Position

We are looking for a highly motivated individual to join our Front Office team as Front Office Supervisor. The Front Office Supervisor supports the daily operations of the Front Desk and Guest Services while delivering exceptional guest experiences. This role provides on-the-floor leadership ensuring adherence to property standards. The Supervisor assists with training, scheduling support, and performance coaching of front office team members. If you have experience in customer service, enjoy engaging with people from all over the world and making meaningful connections we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Requirements

Must be available to work a flexible schedule to include nights, weekends and holidays
High school diploma or equivalent
Previous hotel or resort experience preferred
A strong desire to make an impact on other people
An outgoing and engaging personality
Computer skills
Excellent verbal and written communication skills
Ability to work in a fast-paced setting
Ability to stand for the duration of the shift
Experience with hotel PMS (Opera Cloud or similar preferred)

Responsibilities

Monitor arrivals, departures, and special guest needs ensuring seamless and consistent execution of service standards
Resolve guest concerns promptly and professionally, escalating when appropriate
Ensure proper use of the PMS system and compliance with operational procedures including cash handling and billing accuracy
Supervise Front Desk Agents and Guest Services staff ensuring all team members adhere to service standards and standard operating procedures.
Assist with training and ongoing coaching of team members.
Assist with shift coverage and schedule adjustments as needed
Conduct or confirm pre-assignment of hotel rooms in coordination with Reservations Agent and Sales Department
Works closely with Maintenance, Housekeeping, and other departments as needed
Maintain the Gift and Sundries shop, keeping up with inventory and ordering as necessary
Promote and sell special hotel programs
Interact with hotel staff in a professional manner, assisting other departments as needed
Be knowledgeable of all emergency procedures and policies
Communicate all pertinent information to manager on duty