Front Office Supervisor

Catalyst Physician Group•Plano, TX

14d

About The Position

The Front Office Supervisor plays a critical role in leading front office team members to ensure a smooth patient experience. This role requires strong customer service skills, attention to detail, and the ability to work efficiently in a fast-paced healthcare environment.

Requirements

High School diploma or equivalent
6 months' experience in a front office, customer service, or healthcare setting
Strong verbal and written communication skills
Ability to multitask and work effectively in a fast-paced environment
Proficiency in basic computer applications, including EMR systems, scheduling software, and Microsoft Office
Knowledge of HIPAA and patient confidentiality regulations
Excellent customer service and problem-solving skills

Nice To Haves

Prior experience in a medical office, hospital, or physician practice
Experience with CPT/ICD coding and insurance verification
Bilingual (English/Spanish) is a plus but not required

Responsibilities

Supervises day-to-day operations with patients.
Act as a liaison between patients and medical staff, ensuring smooth communication.
Answer phone calls, respond to inquiries, and provide information regarding office policies and services.
Inform patients of wait times and keep them updated on appointment status.
Handle difficult conversations with professionalism, ensuring patient concerns are addressed appropriately.
Greet and direct patients, visitors, and vendors in a professional and welcoming manner
Assist with patient registration, verifying identity and insurance information
Collect and scan insurance cards, identification, and other necessary documentation into the electronic medical record (EMR) system
Ensure all required paperwork is completed before appointments
Verify and update patient demographics and insurance information
Process and collection copayments, deductibles, and outstanding balances
Schedule, confirm, and coordinate follow-up appointments, referrals, and diagnostic tests
Serves as a liaison between front office staff and leadership.
Oversees workflow processes including task management and work logs and overtime.
Provides training and support for new front office team members.
Assists practice admin with hiring, training and administrative duties.
Conducts routine staff feedback and development, including IDP discussions.
Leads a group/team of professional administrative staff.
Balance daily cash drawer including close and cash audits.
Supervises daily practice operations such as billing, collects, scheduling and patient registration.
Ensure compliance with HIPAA regulations by maintaining patient confidentiality at all times
Follow infection control procedures and adhere to OSHA safety standards
Monitor and maintain office supplies, ensuring necessary materials are stocked and available