Front Office Supervisor

Columbia Hospitality•Snoqualmie, WA

18h•Onsite

About The Position

Columbia Hospitality operates under the philosophy that 'People never forget how you made them feel,' a statement by Maya Angelou that drives their collective success. The company views its people as its purpose and brand, seeking extraordinary individuals to deliver on their promise of 'Creating Exceptional Experiences.' They are a people-first, inclusive, and values-driven team that fosters trust, open hearts, inclusive mindsets, and genuine respect, aiming to leave a positive lasting impression. The Front Office Supervisor role is pivotal in this environment, overseeing the procedural aspects of the hotel’s front office, which includes the Front Desk, Valet, PBX, and Reservations. The supervisor is expected to maintain a visible presence during peak traffic periods to ensure guest and employee needs are addressed promptly, professionally, and courteously, with a strong focus on service recovery when necessary. Key responsibilities also include performing front desk agent duties like registration, check-out, and processing reservations, as well as ensuring the meticulous execution of VIP requirements such as room requests, amenity placement, welcome letters, and gifts. The role also involves upholding all safety and security policies, contributing to the training, coaching, and development of team members, and assisting in the interviewing process. Furthermore, the supervisor must maintain an up-to-date working knowledge of all property amenities and special events, prepare and distribute daily reports, understand and help resolve front office deficiencies, and provide guests with comprehensive information about the property and local attractions. The position requires adherence to company policies, reporting unsafe conditions, maintaining professional appearance, protecting company assets, and fostering positive working relationships to achieve common goals.

Requirements

Strong written and verbal communication skills required
Experience leading a team
Previous customer service or guest relations experience required
The ability to read, write, and speak English fluently is required to analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
The ability to effectively present information and respond to questions from group of managers, clients, customers, and the general public.
The ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
The ability to solve practical problems when only limited standardization exists.
The ability to interpret written and oral instructions.
Must possess basic negotiation skills and strong customer relations skills.
Strong computer skills: Full knowledge of Microsoft Office with an emphasis on Outlook, Excel and Word.

Nice To Haves

Prior front-desk supervisory or lead experience in hospitality or hotels preferred

Responsibilities

Supervising procedural aspects of the hotel’s front office (Including Front Desk, Valet, PBX, and Reservations if applicable), maintaining a presence during peak traffic periods.
Ensuring guest and employee needs and concerns are responded to in a timely, professional and friendly manner with a focus on service recovery when applicable.
Performing front desk agent duties as necessary, such as registration, check out and processing room reservations for guests.
Ensuring proper execution of VIP requirements, including room requests, amenity placement, welcome letters, gifts, etc.
Ensuring that all safety and security policies and procedures are followed.
Assisting with the training, coaching and development of team members.
Assisting with interviewing team members.
Maintaining an up to date working knowledge of all property amenities as well as any special events.
Preparing daily reports and distributing as directed.
Understanding of all front office standards and assisting in solving deficiencies.
Supplying guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest.
Completing designated cashier and closing reports in the computer system.
Following all company policies and procedures; reporting accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional.
Maintaining confidentiality of proprietary information; protecting company assets.
Welcoming and acknowledging all guests according to company standards.
Developing and maintaining positive working relationships with others; support team to reach common goals.
Performing other reasonable job duties as requested by Supervisors.

Benefits

Eligibility of perks is dependent upon job status
Hourly Pay Rate: $27
Get Paid Daily (Make any day payday)
Paid Time off & Holiday Pay (Because Balance Matters)
Benefits - Medical, Dental, Vision, Disability, 401K
HSA/FSA Plans -with employer contribution
Values Based Culture (#OMGLIFE)
Culture Add (Creating Space for Fresh Perspectives)
Referral Bonus (Get Paid to Recruit)
Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
Employee Assistance Program
“Columbia Cares” Volunteer Opportunities
Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
Online Learning Platform to Help You Grow!
Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)