Front Office Shift Supervisor

Cherokee Nation Businesses•Colcord, DE

About The Position

As the Front Office Shift Supervisor, you will lead a dynamic team to deliver exceptional guest experiences across multiple service areas. You’ll manage daily operations, coordinate with other departments, and ensure that service standards are consistently met or exceeded. This role also involves strategic planning, budgeting, and compliance oversight, making it ideal for a seasoned hospitality professional with strong leadership and organizational skills.

Requirements

High School Diploma or GED required
Minimum of 1 year of hotel and guest service experience
Proficient in Microsoft Office applications
Familiarity with hotel property management systems
Ability to lift up to 50 lbs and stand for extended periods
Willingness to work varied shifts, including weekends and holidays
Comfortable working in diverse environments, including casino floors

Responsibilities

Prepares daily reports for management.
Prepares work schedule for the front desk.
Records and documents employee attendance and performance.
Supervises and trains agents at the front desk.
Ensures the department has the necessary equipment for daily operations.
Assists in guest check-in and out, makes reservations, and answers incoming calls.
Ensures each guest receives exceptional guest service and resolves guest complaints or disputes.
Communicates with housekeeping on a regular basis regarding room status.
Promotes the hotel/casino and all its services and facilities while maximizing occupancy and ADR.
Processes daily reports, reconciliations, journals, etc., and accurately and in a timely manner reports any problems or discrepancies immediately to the Front Office Manager or Hotel Manager.
Assures the safety and security of all guests, customers, and co-workers, as well as protecting company assets.
Performs other job-related duties as assigned.
Uphold safety, security, and company policy compliance