Front Office Supervisor - 2nd Shift

The Marcus Corporation•Coralville, IA

2d•$18 - $20

About The Position

Looking for a leadership role in hospitality with a consistent evening schedule? The Hyatt Regency Coralville Hotel & Conference Center is seeking a motivated, service-driven Front Office Supervisor to lead our team during second shift. This role is ideal for someone who enjoys leading by example, supporting a team, and ensuring exceptional guest experiences during one of the busiest times of the day. As a Front Office Supervisor, you will oversee front desk operations, support associates, and ensure every guest interaction reflects our commitment to People Pleasing People . Schedule & Pay Full-time position 2nd Shift: 3:00 PM – 11:00 PM Weekend availability required Pay range: $18 – $20/hour, commensurate with experience Why Our Front Office Team Loves Working Here Consistent evening schedule Competitive pay based on experience Matching 401(k) and profit-sharing Health benefits available after 30 days for full-time associates Free and discounted meals & Starbucks Free Marcus Theatre movie tickets Hotel discounts at Hyatt and Marcus Hotels & Resorts properties Free parking A supportive team environment focused on People Pleasing People What You’ll Do As a Front Office Supervisor, you will lead front desk operations during your shift and ensure a seamless guest experience. Responsibilities include: Supervise and support front desk associates and bell staff as needed Serve as the primary point of contact for guest concerns and escalations Ensure efficient and accurate check-in and check-out processes Monitor room inventory, availability, and upgrades Assist with VIP arrivals, group check-ins, and special requests Handle guest concerns with professionalism and resolve issues promptly Maintain accurate cash handling and house bank procedures Ensure completion of daily checklists and shift responsibilities Communicate effectively with housekeeping and other departments Complete shift reports and pass-along notes Support training, coaching, and development of front desk associates Maintain front desk organization and cleanliness Step in to assist the team during busy periods What We’re Looking For We’re looking for a confident, dependable leader who thrives in a fast-paced environment. Ideal candidates will have: Previous front desk or guest service experience required Prior supervisory or leadership experience preferred Strong customer service and communication skills Ability to lead, coach, and support a team Strong attention to detail and organizational skills Ability to multi-task and remain calm under pressure Basic computer skills and ability to learn hotel systems Ability to stand and move throughout the shift About Us At Marcus Hotels & Resorts, we believe our associates are our greatest asset. Our culture is built around People Pleasing People , creating memorable experiences for both guests and team members. The Hyatt Regency Coralville Hotel & Conference Center offers a dynamic and welcoming workplace where associates can grow, develop, and take pride in delivering exceptional service. Marcus Hotels & Resorts is an Equal Opportunity Employer. All offers of employment are subject to E-Verify verification of identity and employment eligibility.