Front Office Supervisor - 2nd Shift
About The Position
Looking for a leadership role in hospitality with a consistent evening schedule? The Hyatt Regency Coralville Hotel & Conference Center is seeking a motivated, service-driven Front Office Supervisor to lead our team during second shift. This role is ideal for someone who enjoys leading by example, supporting a team, and ensuring exceptional guest experiences during one of the busiest times of the day. As a Front Office Supervisor, you will oversee front desk operations, support associates, and ensure every guest interaction reflects our commitment to People Pleasing People.
Requirements
- Previous front desk or guest service experience required
- Strong customer service and communication skills
- Ability to lead, coach, and support a team
- Strong attention to detail and organizational skills
- Ability to multi-task and remain calm under pressure
- Basic computer skills and ability to learn hotel systems
- Ability to stand and move throughout the shift
Nice To Haves
- Prior supervisory or leadership experience preferred
Responsibilities
- Supervise and support front desk associates and bell staff as needed
- Serve as the primary point of contact for guest concerns and escalations
- Ensure efficient and accurate check-in and check-out processes
- Monitor room inventory, availability, and upgrades
- Assist with VIP arrivals, group check-ins, and special requests
- Handle guest concerns with professionalism and resolve issues promptly
- Maintain accurate cash handling and house bank procedures
- Ensure completion of daily checklists and shift responsibilities
- Communicate effectively with housekeeping and other departments
- Complete shift reports and pass-along notes
- Support training, coaching, and development of front desk associates
- Maintain front desk organization and cleanliness
- Step in to assist the team during busy periods
Benefits
- Matching 401(k) and profit-sharing
- Health benefits available after 30 days for full-time associates
- Free and discounted meals & Starbucks
- Free Marcus Theatre movie tickets
- Hotel discounts at Hyatt and Marcus Hotels & Resorts properties
- Free parking
- A supportive team environment focused on People Pleasing People
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
