Front Office Receptionist - Greensboro NC (GSL)

QualDerm Partners•Greensboro, NC

2d•Onsite

About The Position

QualDerm Partners, the largest multi-state female-founded and owned dermatology network in the U.S., is expanding its team in Greensboro, NC. With over 150 locations across 17 states, we are dedicated to educating, protecting, and caring for skin health. Our mission focuses on community education and providing comprehensive dermatologic care to help patients achieve healthier, more confident skin. Position Summary: The Front Office Receptionist in Greensboro will be the first point of contact for patients and visitors, responsible for efficient and accurate patient registration using medical systems. This role requires verifying patient insurance coverage, managing appointment scheduling, and providing exceptional customer service in accordance with established policies and procedures.

Requirements

High School Diploma required; Associate's Degree preferred.
At least 1 year of customer service experience in a healthcare office setting preferred.
Excellent communication and organizational skills.
Ability to work effectively as part of a team.
Proficiency with electronic medical records systems is a plus.

Responsibilities

Greet patients and visitors warmly, in person or via telephone, answering or directing inquiries appropriately.
Record patient arrivals accurately in the Practice Management System (EMR).
Verify patient identification and create new accounts as necessary.
Prepare necessary paperwork prior to patient appointments.
Contact patients for “No Show” appointments to reschedule and document accordingly.
Schedule appointments to optimize provider time, treatment room usage, and patient satisfaction.
Assist patients in distress during emergencies using sound judgment.
Maintain and update patient information in the EMR system.
Verify insurance eligibility and prior authorization requirements; coordinate with Billing Department as needed.
Keep the reception area clean, organized, and welcoming.
Collect patient copays and balances, ensuring maintaining confidentiality of personal and financial information.
Answer telephone calls promptly and courteously.
Collaborate professionally with patients, providers, team members, and visitors.
Perform additional duties as assigned by Practice Manager or Area Practice Manager.

Benefits

Competitive Pay – Attractive compensation to reward your hard work
Comprehensive Health Coverage – Includes Medical, Dental, and Vision plans to keep you covered
Generous 401(k) Plan – Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting
Paid Time Off (PTO) – Accrue PTO from day one, plus enjoy 6 paid holidays and 2 floating holidays each year
Company-Paid Life Insurance – Peace of mind with basic life coverage, with the option for additional plans
Disability Protection – Short-term and long-term disability coverage to protect you in unexpected circumstances
Additional Wellness Plans – Accident, critical illness, and identity theft protection plans for extra security
Employee Assistance Program (EAP) – Access confidential support for personal or work-related challenges
Exclusive Employee Discounts – Save on products and services with special discounts just for you
Referral Bonus Program – Earn bonuses by referring qualified candidates to join the team