Front Office Receptionist

Community Health Center of Central Wyoming•Riverton, WY

8h•Onsite

About The Position

Community Health Center of Central Wyoming (CHCCW) is currently hiring for a Front Office Receptionist at the Riverton location, whose primary duty is to act as a liaison between the provider and their patients. In this capacity, the Front Office Receptionist greets patients, updates appropriate information in the Electronic Health Record (EHR), schedules follow-up appointments, collects appropriate co-pays, and educates patients about CHCCW available programs (i.e., Lab, Case Management, Behavioral Health, Family Medicine, and Pediatrics). Front Office Receptionist personnel learn to verify insurance, constantly review the content of patient documents, update registrations, use a multi-line phone system, and are in a unique position to ensure that a patient's experience meets their expectation. Special demands are often placed on the Patient Support Team. Courtesy, cooperation, and the ability to accomplish many detailed tasks despite multiple interruptions are just a few of the special demands. Attention to numerous details, initiative, and good interpersonal skills are also necessary to perform the duties of this position. Being proficient in both English and Spanish is an advantage! The Patient Support Specialist must be able to deal with sometimes difficult patients and relatives and must show tolerance and compassion to patients with special healthcare needs. All information must be treated as highly confidential. Additionally, the Front Office Receptionist must be able to recognize medical emergencies, alert appropriate medical personnel, and occasionally assist other healthcare providers with patients. In summary, the Front Office Receptionist must be diplomatic yet businesslike when confronted with difficult situations, treating patients, providers, and fellow staff members with dignity and respect.