Front Office Receptionist - Charlotte, NC (Springbank)

QualDerm Partners•Charlotte, NC

4h•Onsite

About The Position

Join QualDerm Partners, the largest multi-state female-founded and owned dermatology network in the U.S., with 150+ locations across 17 states. We are committed to educating, protecting, and caring for your skin while delivering comprehensive dermatologic care to our communities. We are seeking a Front Office Receptionist for our Charlotte, NC (Springbank) location. This role is essential for providing exceptional patient experience from the first point of contact. As the Front Office Receptionist, you will be responsible for timely and accurate patient registration, insurance verification, scheduling, and delivering outstanding customer service in adherence to QualDerm's policies and standards.

Requirements

High School Diploma required
Minimum 1 year customer service experience in a healthcare setting preferred.
Strong communication and interpersonal skills.
Ability to multi-task and manage time efficiently.
Professional, courteous, and compassionate demeanor.

Nice To Haves

Associate's Degree preferred.
Familiarity with electronic medical record systems or practice management software is a plus.

Responsibilities

Welcome patients and visitors by greeting them in person or over the phone, responding to inquiries or directing as appropriate.
Record patient arrivals in the Practice Management System (EMR) and verify patient identity by name and date of birth.
Create new patient accounts as needed and prepare paperwork prior to appointments.
Contact patients with missed appointments to reschedule and document appropriately.
Schedule appointments efficiently to optimize provider time and patient satisfaction.
Assist patients in distress by responding promptly and using sound judgment.
Manage updates of patient information accurately within the Practice Management System (EMR).
Verify insurance eligibility, financial responsibility, and communicate prior authorization needs to the billing department.
Maintain organization and cleanliness of the reception area.
Collect copays and balances at check-in and check-out while maintaining patient confidentiality.
Adhere to policies and procedures, reporting changes as required.
Answer telephone calls promptly and professionally.
Support team efforts and complete additional duties as assigned by Practice Manager or Area Practice Manager.

Benefits

Competitive Pay – Attractive compensation to reward your hard work
Comprehensive Health Coverage – Includes Medical, Dental, and Vision plans to keep you covered
Generous 401(k) Plan – Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting
Paid Time Off (PTO) – Accrue PTO from day one, plus enjoy 6 paid holidays and 2 floating holidays each year
Company-Paid Life Insurance – Peace of mind with basic life coverage, with the option for additional plans
Disability Protection – Short-term and long-term disability coverage to protect you in unexpected circumstances
Additional Wellness Plans – Accident, critical illness, and identity theft protection plans for extra security
Employee Assistance Program (EAP) – Access confidential support for personal or work-related challenges
Exclusive Employee Discounts – Save on products and services with special discounts just for you
Referral Bonus Program – Earn bonuses by referring qualified candidates to join the team