Front Office Receptionist - Wilson NC

QualDerm Partners•Wilson, NC

2d•Onsite

About The Position

QualDerm Partners is proud to expand its reach with a new opportunity for a Front Office Receptionist in Wilson, NC. As part of the largest multi-state female-founded and owned dermatology network in the U.S., we are dedicated to educating, protecting, and caring for your skin. Our mission centers on promoting skin health awareness within communities and healthcare professionals through education on skin cancer prevention, risk factors, and the importance of annual skin exams and dermatologic care. We provide state-of-the-art, proactive, and comprehensive dermatologic care while nurturing a positive and rewarding work environment for our team members. At QualDerm, you will find competitive compensation, benefits, and an exceptional workplace culture. Job Summary: The Front Office Receptionist in Wilson, NC will play a vital role in patient registration and insurance verification using medical systems and facility tools. This role requires adherence to established policies and procedures while delivering exceptional customer service to patients, physicians, and other medical professionals.

Requirements

High School Diploma required; Associate's Degree preferred.
Minimum of 1 year customer service experience in a healthcare office preferred.
Strong communication and interpersonal skills.
Ability to multitask, be detail-oriented, and maintain confidentiality.
Proficiency in electronic medical records (EMR) systems is a plus.

Responsibilities

Greet patients and visitors warmly in person and via telephone, directing inquiries as needed.
Record patient arrivals and maintain accurate records in the Practice Management System (EMR).
Verify patient identity and create new accounts when necessary.
Prepare patient paperwork prior to appointments and manage rescheduling of no-show appointments.
Schedule appointments efficiently to optimize patient satisfaction and provider productivity.
Respond appropriately to emergency situations involving patients in distress.
Update and verify patient information and insurance eligibility, notifying Billing as required for prior authorizations.
Maintain cleanliness and organization of the reception area.
Collect copays and balances, ensuring confidentiality of patient information.
Follow established policies and procedures to maintain smooth office operations.
Demonstrate superior customer service and professional communication at all times.
Perform other duties as assigned by the Practice Manager or Area Practice Manager.

Benefits

Competitive Pay – Attractive compensation to reward your hard work
Comprehensive Health Coverage – Includes Medical, Dental, and Vision plans to keep you covered
Generous 401(k) Plan – Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting
Paid Time Off (PTO) – Accrue PTO from day one, plus enjoy 6 paid holidays and 2 floating holidays each year
Company-Paid Life Insurance – Peace of mind with basic life coverage, with the option for additional plans
Disability Protection – Short-term and long-term disability coverage to protect you in unexpected circumstances
Additional Wellness Plans – Accident, critical illness, and identity theft protection plans for extra security
Employee Assistance Program (EAP) – Access confidential support for personal or work-related challenges
Exclusive Employee Discounts – Save on products and services with special discounts just for you
Referral Bonus Program – Earn bonuses by referring qualified candidates to join the team