Front Office Receptionist - Charlotte NC

QualDerm Partners•Charlotte, NC

3h•Onsite

About The Position

With over 150 locations across 17 states, QualDerm Partners is proud to be the largest multi-state female-founded and owned dermatology network in the U.S. Our mission is to educate, protect, and care for your skin, providing you with the best in comprehensive dermatological care to help you achieve a confident, healthier, and more beautiful you! We are dedicated to raising awareness about the importance of skin health, including skin cancer prevention, risk factors, and the benefits of annual skin exams and dermatological care. We are committed to delivering up-to-date, proactive, and comprehensive care in expanding locations, ensuring access to high-quality skin care while fostering a rewarding work environment. At QualDerm, we offer competitive compensation packages and benefits, along with an unrivaled work culture! Job Summary: The Front Office Receptionist in our Charlotte, NC location will play a critical role in the timely and accurate registration of patients utilizing medical systems. This individual will be responsible for verifying patient insurance coverage using our facility's medical necessity tools and will follow established policies and procedures. Exceptional customer service to physicians, patients, families, and colleagues is a fundamental part of this role.

Requirements

High School Diploma is required
Applicants must be currently authorized to work in the United States in a full-time basis.

Nice To Haves

Associate's Degree is preferred.
1 year of customer service experience in a healthcare office setting is preferred.

Responsibilities

Welcome patients and visitors by greeting them in person or on the telephone, addressing inquiries appropriately.
Log patient arrivals in the Practice Management System (EMR).
Identify patients by date of birth and name; create a new account for new patients.
Prepare required patient paperwork prior to appointments.
Contact “No Show” patients to reschedule appointments, documenting in the Practice Management System.
Enhance patient satisfaction, optimize provider time and treatment room utilization by scheduling appointments directly and addressing patient concerns.
Assist in emergencies by responding appropriately to patients in distress.
Review and update patient information in the Practice Management System (EMR).
Verify insurance eligibility, financial status, and correct payer types; notify the Billing Department of any prior authorization requirements.
Ensure cleanliness and organization of the front desk area.
Record and collect patient copays and outstanding balances upon check-in/out while safeguarding patient confidentiality.
Maintain operational procedures and report any changes as necessary.
Contribute to team goals and achievements.
Demonstrate outstanding customer service consistently.
Answer phone calls promptly and professionally.
Communicate courteously and professionally with patients, visitors, providers, and colleagues.
Perform additional duties as assigned by the Practice Manager or Area Practice Manager.

Benefits

Competitive Pay – Attractive compensation to reward your hard work
Comprehensive Health Coverage – Includes Medical, Dental, and Vision plans to keep you covered
Generous 401(k) Plan – Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting
Paid Time Off (PTO) – Accrue PTO from day one, plus enjoy 6 paid holidays and 2 floating holidays each year
Company-Paid Life Insurance – Peace of mind with basic life coverage, with the option for additional plans
Disability Protection – Short-term and long-term disability coverage to protect you in unexpected circumstances
Additional Wellness Plans – Accident, critical illness, and identity theft protection plans for extra security
Employee Assistance Program (EAP) – Access confidential support for personal or work-related challenges
Exclusive Employee Discounts – Save on products and services with special discounts just for you
Referral Bonus Program – Earn bonuses by referring qualified candidates to join the team