Front Office Receptionist (Part-Time)
About The Position
Symetria Recovery is the #1 outpatient rehab in Illinois and Texas. It started with three simple, yet game-changing core beliefs: Addiction is a disease; co-occurring mental health conditions should be addressed, and patients deserve respect, not judgement. Symetria Recovery provides comprehensive substance abuse treatment with a focus on Medication-Assisted Treatment (MAT) in a welcoming outpatient setting. Unlimited clinical services are available to our patients under our bundled-service delivery model. Key services delivered through our Opioid Treatment Program (OTP) licensure include MAT, medically monitored psychiatric care, individual therapy, group therapy (IOP), 6-day-per-week nursing care, and ongoing aftercare. Most of our patients being provided medication receive Buprenorphine products, but they can also receive Methadone, and any other FDA-approved medication for addiction.
Requirements
- Strong verbal and written communication skills.
- Proficient in Microsoft Office Suite.
- General knowledge of computer systems, printing, scanning, faxing, and other office technology.
- Knowledge of insurance benefits, HIPAA, CFR42, scheduling, and related regulations/procedures.
- Must be able to work assigned hours: Monday–Friday, 7:00 AM–11:00 AM, with occasional Saturdays from 7:00 AM–9:00 AM.
Nice To Haves
- Experience with Electronic Medical Records (EMR) systems preferred; Kipu experience strongly desired.
- Prior medical office experience preferred.
Responsibilities
- Greets patients and visitors in person and by telephone; answers and appropriately refers inquiries.
- Enhances patient satisfaction, provider efficiency, and treatment room utilization by scheduling appointments in person or over the phone.
- Maintains timely patient flow by notifying providers of arrivals, monitoring service delivery against schedules, and reminding providers of delays.
- Provides comfort to patients by anticipating needs, addressing questions, and maintaining a welcoming reception area.
- Ensures accessibility of treatment information by accurately filing and retrieving patient records.
- Maintains patient accounts by collecting, recording, and updating personal and financial information at each visit.
- Supports revenue cycle by recording and updating financial data, processing charges, collecting payments, managing credit, and filing/expediting third-party claims.
- Oversees office supplies and equipment by monitoring inventory, anticipating needs, placing and expediting orders, and verifying receipt of goods and services.
- Completes census reports and assists with urine screen collection and documentation.
- Assists patients in distress in accordance with established office policies and procedures.
- Protects patient rights by safeguarding the confidentiality of personal, medical, and financial information.
- Supports clinic operations by adhering to policies and procedures and reporting process improvement needs.
- Performs other duties as assigned.
Benefits
- 401(k) with company match
- CEU reimbursement and paid time for continuing education
- Licensure fee reimbursement
- Paid vacation and sick time
- Closed and paid major holidays
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
51-100 employees
