FRONT OFFICE RECEPTIONIST/CUSTOMER SERVICE REPRESENTATIVE
About The Position
Tri-State Orthopaedics & Sports Medicine, a well-respected and busy orthopaedic practice, is recruiting a full-time Front Office Receptionist/Customer Service Representative to primarily work at their Seven Fields office. We are looking for a compassionate team player who possesses excellent customer service and communication skills with a positive and upbeat attitude. Must also be organized, comfortable using a computer, and detailed-oriented with the ability to multitask in a fast-paced practice environment. Related experience in a medical office or customer service is required.
Requirements
- Excellent customer service and communication skills with a positive and upbeat attitude.
- Organized, comfortable using a computer, and detailed-oriented with the ability to multitask in a fast-paced practice environment.
- Related experience in a medical office or customer service is required.
Responsibilities
- Greeting patients respectfully and courteously both in person and on the telephone; answering and triaging patient questions and phone calls by properly referring questions and issues
- Checking patients in by obtaining, recording and updating personal and financial information and checking out by posting co-pays and end of day reconciliation
- Appropriately scheduling patient appointments
- Verifying/understanding processes for HIPAA forms, Medical Record Release forms, Completion of forms, IME patient requirements, etc.
- Cross training with the TSPT Front Office Receptionist duties
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
