Front Office Operator

Phoenix Heart • Glendale, AZ

23h • Onsite

About The Position

The Front Office Operator serves as the first point of contact for patients and callers, managing a high volume of incoming calls and front desk interactions in a fast-paced medical environment. This role requires strong attention to detail, sound judgment, and a commitment to delivering exceptional patient experiences. Candidates with a background in customer service, healthcare, or call center operations are encouraged to apply.

Requirements

• Minimum 2+ years of high-volume call center or medical office experience.
• Professional and pleasant attitude.
• Ability to solve problems, prioritize and multi-task in a deadline driven environment.
• Ability to make independent decisions regarding matters of significance.
• Work with little to no supervision.
• Ability to work outside core business hours as needed.
• Able to work in a team environment and interact positively with team members.
• Goal oriented, with excellent time management and organizational skills.
• Excellent interpersonal skills, with ability to interact effectively and work efficiently with people at all levels in an organization.
• Excellent verbal & written communication skills.
• Keenly attentive to detail.
• Ability to keep sensitive information confidential.
• High level of proficiency with PC based software programs.

Nice To Haves

• Experience with electronic medical records
• Medical Clinic experience
• Scheduling and multi phone line operation experience
• Bilingual (English/Spanish) a plus

Responsibilities

• Answer and manage a high volume of incoming calls, directing callers appropriately based on their needs
• Schedule, confirm, and cancel patient appointments using the practice management system
• Register new patients and accurately import and maintain patient demographic and insurance information
• Verify insurance eligibility and collect applicable co-pays or balances at time of service
• Greet and check in patients in a professional and welcoming manner
• Coordinate with clinical staff to ensure smooth patient flow throughout the practice
• Respond to patient inquiries in person, by phone, and through the patient portal
• Maintain confidentiality of all patient information in compliance with HIPAA regulations
• Any and all other duties as assigned dependent upon department/practice needs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees