Physical Therapy Clinic - Front Office Manager

Healthactions P A•Troy, AL

2h•Onsite

About The Position

HealthActions seeks a dedicated, caring individual to help provide excellent care to patients. At HealthActions Physical Therapy, the purpose is to help people feel better, move better, and live better, emphasizing holistic care that includes patient scheduling and administrative handling. The role involves ensuring everything is handled in the patient's best interest, contributing to top-quality physical therapy services and the long-term success of patients' health and wellbeing.

Requirements

High school diploma
Must complete all in-service requirements and on the job training as directed by the parent company
Completes all annual in-services, orientation, and re-orientation activities as specified
In-service and skills orientation includes education for all age groups treated in the Physical Therapy Department
Must have experience with computers

Nice To Haves

Prior job experience

Responsibilities

Attention to detail
Work in a small office with stress factors of telephone calls, noise generated by computers, printers, and talking
Organize work load
Input charges into computer
Answer telephone lines
Greet all patients
Work independently without constant supervision
Answer the telephone in a courteous, helpful manner (as defined in the telephone skills area)
Screen incoming calls and take messages or refer appropriate calls when needed
Schedule appointments for patients
Insurance verification
Patient collections
Maintaining responsibility of general secretary support functions: coordinating meetings, scheduling patients, greeting patients, coordinating in-services and patient record keeping, pulling medical charts and copying as required
Creating Weekly Patient Schedules that align with needed Plan of Care
Creating Patient Chart
Work Comp verification and communication
Patient Follow-up
Assuring that End-Script dates are accurate
Progress Notes are signed and posted
Communication page documentation
Patient collections, Collection balancing
Verification of patient appointment schedule