Front Office Coordinator Physical Therapy

Tennessee Orthopaedic Alliance, East TN•Knoxville, TN

1d•Onsite

About The Position

This is a nonexempt position responsible for initial patient contact and front office duties associated with a patient appointment to a physician’s office. The role involves welcoming patients, managing check-ins and check-outs for physical therapy appointments, verifying patient demographics, insurance coverage, and co-pays. It also includes entering patient information into the practice management system, handling patient history, scanning and sorting forms, coordinating internal referrals, scheduling return appointments, collecting payments, distributing documents, completing end-of-day batch processes, and communicating patient wait times.

Requirements

High school diploma.

Nice To Haves

Minimum two years medical office experience preferred.

Responsibilities

Looks patients in the eye and welcomes patient with excellent customer service.
Checking in and/or checking out patients for physical therapy appointments.
Verification of patient’s demographics, PCP, referring physician, insurance coverage and co-pay, at time of visit.
Entering patient demographic information in the practice management system.
Verifies and distributes patient history.
Scans/sorts all forms related to front office processes.
Manages and coordinates all internal referrals.
Scheduling return appointments for patients.
Collection of copayments, patient balances and form fees.
Distributes requested documents to patients.
Completes/balances end of day batch processes.
Maintains and communicates patient wait times.