Front Office Manager

Pyramid Global Hospitality•St. Pete Beach, FL

8d•Onsite

About The Position

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About our property: Originally opened in 1949, the Beachcomber's name captures the essence of the property. It's all about the beach. Put your toes in the sand and soak in the sun on 200 feet of private beachfront. As was the norm in the early iterations of Florida hotels, Beachcomber's rooms all open up to a lush courtyard featuring tropical gardens, pools and endless spots to relax in the shade. No matter where you are, at the Beachcomber, you're always just steps from the beach and within earshot of live music emanating from our legendary beach bar, Jimmy B's! What you will have an opportunity to do: The Front Desk Manager is responsible for leading the daily operations of the Front Desk and Guest Services team, ensuring exceptional guest experiences from arrival through departure. This role oversees staffing, training, service standards, and operational execution while serving as a visible leader in the lobby and a key partner to Rooms leadership. What are we looking for? Key Responsibilities Lead, coach, and develop Front Desk Agents and Guest Services staff Oversee daily front office operations including check-in/check-out, guest inquiries, and problem resolution Ensure consistent delivery of high-quality guest service and brand standards Create and manage schedules to ensure proper coverage and labor efficiency Handle guest concerns and service recovery with professionalism and empathy Monitor and maintain cash handling, billing accuracy, and front desk procedures Collaborate with Housekeeping, Engineering, Reservations, and Leadership teams to ensure seamless operations Train new hires and support ongoing team development and engagement Ensure compliance with company policies, safety standards, and procedures Qualifications Previous hotel front desk or guest services leadership experience required Strong customer service and communication skills Proven ability to lead, motivate, and support a team Ability to remain calm and professional in fast-paced or high-pressure situations Strong organizational and problem-solving skills Experience with hotel systems and basic administrative tasks preferred Ability to work various shifts including evenings, weekends, and holidays Physical Requirements Ability to stand and walk for extended periods Ability to lift up to 25 lbs as needed Ability to work in a guest-facing environment for the duration of the shift What We Offer Competitive pay based on experience Opportunities for growth and advancement Supportive and collaborative team environment Employee discounts and resort perks Full Benefits Package 401K with Employer Match Paid Holidays Compensation: - Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. PYRAMID GLOBAL HOSPITALITY® is a trailblazer in the development, management, marketing and owner‐advisory services of resorts, hotels, conference centers and exclusive private clubs. PYRAMID’S distinguished and proven reputation is deeply‐rooted in core values that are focused and aligned with a people-first mentality. The company leadership and valued associates are passionately committed to delivering the industry’s most authentic, enchanted, soulful, vibrant, unrivaled and memory‐making experience. PYRAMID’S progressive “Be The Difference” culture and values are a cornerstone to the company’s nearly 40 years of extraordinary achievement and prosperity. Many properties have been recognized with prestigious national and international awards.

Requirements

Previous hotel front desk or guest services leadership experience required
Strong customer service and communication skills
Proven ability to lead, motivate, and support a team
Ability to remain calm and professional in fast-paced or high-pressure situations
Strong organizational and problem-solving skills
Ability to work various shifts including evenings, weekends, and holidays
Ability to stand and walk for extended periods
Ability to lift up to 25 lbs as needed
Ability to work in a guest-facing environment for the duration of the shift

Nice To Haves

Experience with hotel systems and basic administrative tasks preferred

Responsibilities

Lead, coach, and develop Front Desk Agents and Guest Services staff
Oversee daily front office operations including check-in/check-out, guest inquiries, and problem resolution
Ensure consistent delivery of high-quality guest service and brand standards
Create and manage schedules to ensure proper coverage and labor efficiency
Handle guest concerns and service recovery with professionalism and empathy
Monitor and maintain cash handling, billing accuracy, and front desk procedures
Collaborate with Housekeeping, Engineering, Reservations, and Leadership teams to ensure seamless operations
Train new hires and support ongoing team development and engagement
Ensure compliance with company policies, safety standards, and procedures