Front Office Manager
About The Position
At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort. Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture. Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight? We offer excellent benefits and perks including one free meal per shift and free theme park access. We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun. We embrace diversity at our core and offer the opportunity for all team members to reach their potential. We invest in training and development opportunities for all team members. We promote social responsibility by being a good neighbor in the community. We care for you, just as we care for others. About Universal Endless Summer Resort – Dockside Inn and Suites Join the team at this hotel inspired by the sand, the sea and breathtaking sunsets. We are seeking an Front Office Manager to direct and supervise the operational activities of the guest services team to the appropriate levels of service and quality as defined by Loews Hotels. The Front Office Manager will ensure the guest service team is exceeding expectations for telecom, front desk and concierge services as desired by the guest. Overall responsibilities include room type management, training, team relations, communication, cash handling, day to day supervision in partnership with the front office leadership.
Requirements
- Minimum of three years’ experience in hospitality or relevant industry required.
- Minimum of two years leadership experience in hospitality or relevant industry required.
- Excellent Guest Service skills required
- Ability to communicate effectively in English verbally and written with team members, leaders and guests required.
- Ability to stand for long periods of time required.
- Must be able to work a flexible schedule, nights, weekends and holidays as required.
Nice To Haves
- Previous experience in guest services preferred
- Previous experience with property management systems preferred (HOTSOS, REX, PMS, OPERA).
- Bachelor’s Degree or relevant work experience preferred
Responsibilities
- direct and supervise the operational activities of the guest services team
- ensure the guest service team is exceeding expectations for telecom, front desk and concierge services
- room type management
- training
- team relations
- communication
- cash handling
- day to day supervision in partnership with the front office leadership
Benefits
- one free meal per shift
- free theme park access
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
5,001-10,000 employees
