Front Office Manager

O'Reilly Hospitality Management LLC•Springfield, MO

About The Position

We are proudly managed by O’Reilly Hospitality Management, LLC ("OHM") At OHM, we are: A forward-thinking (and growing) company offering opportunities to engage your passions through sustainability efforts, health & wellness, community involvement, & philanthropic outreach efforts. Committed to empowering Team Members throughout all levels of leadership. Every Team Member has the opportunity to contribute in a unique way, making a real impact. Seeking supportive, collaborative, detailed-oriented people to join our team! At OHM, we offer: 401(k) & Roth 401(k) with company match – full-time and part-time Team Members are eligible! Health, Dental, Vision & Life Insurance Paid Time Off, including Paid Parental Leave Growth Potential and Career Advancement Hotel/Restaurant Travel Perks & Discounts! Never wait for a paycheck again! OHM Team Members can sign up for earned wage access through DailyPay on day one! Now Hiring: Front Office Manager Location: TownePlace Suites by Marriott - Springfield, MO

Requirements

Strong leadership, management, organizational, and communication skills.
Ability to spot and resolve problems efficiently.
Excellent verbal and written communication skills.
Ability to deliver results.
Ability to work well with, as well as motivate, a variety of personality types and maintain tact and diplomacy throughout all interactions.
Ability to multitask and prioritize.
Experience with relevant brand-specific PMS. (Marriott Hotells, FOSSE)
Computer skills, including Microsoft Word, Excel, etc.
Presenting professionally and persuasively to individuals and team members.
Demonstrating sound knowledge of all aspects of the hotel and services offered.
Use analytical skills for measuring business potential and value to the hotel.
Interact with all levels of customers and hotel management.
Comfort with high visibility and the leadership role within the hotel and community.
Ability to work under pressure.
This is a safety-sensitive position that may be subject to additional safety requirements.
Associate or bachelor’s degree in Hospitality Management, Management, or Business.
Two-year supervisory experience, one-year line-level experience, OR an equivalent level of education and experience preferred.
Standing for long periods of time.
Light Work: Exerting up to 40 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time), and/or up to 20 pounds of force frequently (Frequently: activity or condition exists up to 1/3 to 2/3 of the time), and/or a negligible amount of force constantly (Constantly: activity or condition exists up to 2/3 or most of the time) to move objects.
May be required to lift in excess of 40 pounds on occasion.
Inside work environment. Not substantially exposed to adverse conditions.

Responsibilities

Supervises Front Office: recruiting, hiring, performance evaluations, training and development, and progressive discipline.
Maintains OHM and brand standards of service quality, ensuring that all guest needs are met and provided with world-class guest service.
Achieves budgeted revenues and expenses and maximizes profitability related to the guest services department.
Liaison with all departments including Housekeeping, F&B, Sales, and Engineering.
Contributes to the profitability and guest satisfaction perception of other hotel departments.
Attends and participates in property revenue meetings ensuring revenue maximization and profit in all areas.
Develops short-term and long-term financial and operational plans for the Front Office department, aligning with the overall objectives of the hotel.
Actively participates in the hotel Sales efforts.
Collaborates on the creation, management, and operation within property budget and expense plans.
Increases the level of guest satisfaction by delivering an improved product through team member development, job engineering, and quality image.
Manages Front Office operations to ensure the maximization of RevPar and overall profitability.
Maintains procedures for cash, credit control, and handling of financial transactions.
Maintains procedures for the security of monies, guest security, and emergency procedures.
Collaborates with the leadership team on reputation management, providing timely responses to guest reviews and concerns.
Schedules team according to labor standards and forecasted occupancy.
Ensures staff is properly trained according to OHM and brand standards to provide world-class guest service.
Supports team member recognition and engagement programs.
Manages in compliance with local, state, and federal laws and regulations.
Reports to work for scheduled shift, on time and in uniform in accordance with company policy.
Knows and complies with all company policies and procedures pertaining to this position and its duties.
Takes the initiative to greet guests in a friendly and warm manner.
Embraces O’Reach, Green Team, Guest Service, Team Member Satisfaction, Health & Wellness, and Safety culture.
Performs other duties and responsibilities as required or requested.