Front Office Manager

SCOTT COUNTY HOSPITAL•Scott City, KS

18d

About The Position

The Front Office Manager is responsible for leading and coordinating all front-end administrative functions, with direct oversight of referral management, patient scheduling, and prior authorization workflows. This role ensures timely patient access, accurate insurance processing, and efficient coordination between clinical teams, payers, and external providers. The Front Office Manager sets standards, monitors performance, and drives continuous improvement across front office operations.

Requirements

High school diploma or equivalent is required.
Basic working knowledge of computer systems, excel, word, etc.
Experience with healthcare related terminology and electronic health records preferred.
2 year of experience with leadership preferred.
Detail-oriented
Patient-centered
Organized and dependable
Collaborative and accountable
Adaptable
Ability to sit for extended periods while working at a computer workstation.
Frequent use of hands and fingers for typing, data entry, and handling paperwork.
Ability to communicate effectively in person and by telephone.
Ability to occasionally stand, walk, bend, or reach within the work area.
Ability to lift or move light office materials (up to approximately 10–15 pounds).
Ability to tolerate a standard office and clinical environment.

Responsibilities

Oversee the intake, tracking, and completion of incoming and outgoing referrals.
Ensure referrals are processed accurately, timely, and in compliance with payer and clinical requirements.
Coordinate with providers, care teams, and external facilities to resolve referral delays or deficiencies.
Monitor referral turnaround times and address bottlenecks proactively.
Lead all patient scheduling activities to ensure optimal provider utilization and patient access.
Establish and enforce scheduling protocols, templates, and prioritization standards.
Collaborate with clinical leadership to adjust scheduling strategies based on demand and capacity.
Supervise prior authorization workflows to ensure approvals are obtained before services are rendered.
Ensure accurate documentation and compliance with payer requirements.
Address authorization denials, escalations, and appeals in coordination with clinical and billing teams.
Track authorization turnaround times and approval rates.
Directly supervise front office staff, including referral coordinators, schedulers, and authorization personnel.
Train, coach, and hold staff accountable to performance standards and policies.
Conduct performance evaluations and recommend corrective or developmental actions as needed.
Foster a patient-centered, service-oriented culture.
Develop and monitor key performance indicators (KPIs) related to access, referrals, scheduling, and authorizations.
Identify workflow inefficiencies and implement process improvements.
Prepare operational reports for leadership as requested.
Ensure compliance with organizational policies, payer rules, and regulatory standards.
Ensure customer service is at the heart of each department’s essential duties and functions.