Front Office Manager - Roost Detroit

Method Co.•Detroit, MI

8h•Onsite

About The Position

ROOST Detroit is an apartment-style hotel located inside the iconic and fully restored Book Tower in the heart of downtown Detroit. It blends the comfort of a modern residence with the service and sophistication of a boutique hotel, offering guests a warm, lived-in experience rooted in craftsmanship, thoughtful design, and a deep sense of place. Each apartment-style unit features full kitchens, custom furnishings, curated artwork, and residential-inspired details. The property is complemented by shared spaces including a lush lobby lounge, library, and communal areas. Located within Book Tower’s vibrant mixed-use community, ROOST Detroit places guests steps away from restaurants, bars, retail, and the city’s architectural and cultural landmarks. ROOST Detroit is seeking an experienced, hospitality-driven Front Office Manager to lead the front desk team and ensure an exceptional guest experience from arrival to departure. This role is ideal for a polished communicator and natural leader who thrives in a design-forward environment and understands the balance between operational excellence and genuine hospitality. The Front Office Manager oversees daily front-of-house operations, supports staff development, and upholds the elevated service standards that define ROOST.

Requirements

2–4 years of hotel front office experience, with at least 1 year in a supervisory or management role
Strong leadership and communication skills
Warm, guest‑focused demeanor with a commitment to elevated hospitality
Ability to multitask and remain composed in a fast‑paced environment
Proficiency with hotel PMS/reservation systems
Strong organizational skills and attention to detail
Flexible availability, including nights, weekends, and holidays

Responsibilities

Lead, mentor, and support the front desk team to deliver warm, attentive, and efficient service
Oversee daily front office operations, including check‑ins, check‑outs, reservations, and guest communications
Maintain a strong presence in the lobby and front‑of‑house spaces, ensuring a welcoming, organized, and brand‑aligned environment
Handle guest concerns with empathy, professionalism, and sound judgment
Collaborate closely with housekeeping, maintenance, and management to ensure seamless operations
Manage scheduling, payroll, and staffing needs for the front office team
Support onboarding, training, and ongoing development of front desk associates and supervisors
Ensure accuracy in reporting, billing, and shift documentation
Uphold all ROOST service standards, policies, and procedures
Assist with operational projects, inventory, and administrative tasks as needed