Bellman - ROOST Detroit

Method Co.•Detroit, MI

9h•Onsite

About The Position

Method Co. is a boutique hospitality company that develops, designs, and operates a portfolio of hotels, restaurants, and apartment-style accommodations across the country. With a focus on culturally relevant and design-driven experiences, Method Co. creates spaces that blend thoughtful service, elevated design, and a deep sense of place. ROOST Detroit is a beautifully designed, apartment‑style hotel located inside the iconic and fully restored Book Tower in the heart of downtown Detroit. Blending the comfort of a modern residence with the service and sophistication of a boutique hotel, ROOST offers guests a warm, lived‑in experience rooted in craftsmanship, thoughtful design, and a deep sense of place. Each apartment‑style unit features full kitchens, custom furnishings, curated artwork, and residential‑inspired details that make long‑term stays feel effortless and short‑term visits feel elevated. The property is complemented by a collection of shared spaces—including a lush lobby lounge, library, and communal areas—that reflect Method Co.’s signature approach to hospitality: design‑forward, culturally connected, and deeply welcoming. Located within Book Tower’s vibrant mixed‑use community, ROOST Detroit places guests steps away from restaurants, bars, retail, and the city’s architectural and cultural landmarks. It serves as both a home base for extended stays and a stylish retreat for travelers seeking a more immersive Detroit experience. A Bellman understands that the Front Office is a critical touch point in the hotel and a natural ability to foster relationships is a must. A Bellman is responsible for guest satisfaction and bell services immediately upon arrival. Fluid communication with other departments and superior service recovery are required to ensure smooth operations and positive experiences for our guests.

Requirements

Previous experience as a Bellman, Doorman, Ambassador or in a similar guest service role, preferably in a luxury hotel or upscale hospitality environment.
Excellent reading, writing, and oral proficiency in the English language.
Excellent organizational skills, exceptional attention to detail, and ability to multitask effectively.
Excellent communication skills, both verbal and written.
Capacity to handle a large volume of guest interactions in an efficient and courteous manner.
Ability to work well under pressure and contribute positively as a team player.

Responsibilities

Welcome each guest with a warm smile, maintaining eye contact, and personally escort them to their rooms, ensuring a personalized and luxurious arrival experience.
Exhibit unwavering courtesy and grace, maintaining a professional demeanor at all times, reflecting the highest standards of hospitality.
Uphold impeccable standards of personal appearance and grooming, adhering to the prescribed dress code to exude elegance and sophistication while on duty.
Cultivate effective communication and teamwork with colleagues and departments throughout the hotel, fostering a cohesive and collaborative work environment.
Handle all guest interactions with the utmost hospitality and professionalism, accommodating special requests, resolving complaints, and providing assistance with inquiries related to hotel services, events, and amenities.
Extend the highest level of service by opening vehicle and property doors for guests and employees, greeting all guests passing through the lobby, and offering assistance as needed.
Provide guests with comprehensive room orientation during escort to their rooms.
Assume responsibility for handling and tagging guest luggage, delivering luggage to rooms upon check-in, and arranging for luggage pick-up upon departure, ensuring meticulous record-keeping of all deliveries and pick-ups.
Maintain front office and lobby appearance to impeccable standards, ensuring a pristine and welcoming environment for guests throughout your shift.
Coordinate guest relocations when necessary, ensuring seamless transitions and continued guest satisfaction.
Fulfill additional duties as assigned, which may include accepting & delivering dry cleaning, laundry, mail, packages, grocery & food, or sundry items to guest rooms, running errands, and responding to special requests with promptness and efficiency.
Demonstrate proficiency in fire and safety procedures, providing necessary assistance to guests and employees in the event of an emergency.
Actively participate in scheduled departmental meetings and adhere strictly to all standards of operations, policies, procedures, and safety protocols outlined by the hotel.