Front Office Coordinator - Primary Care

Greater Good Health • Billings, MT

9d • Onsite

About The Position

The Front Office Coordinator is an integral part of the primary care clinic team, serving as the face of Greater Good Health to delight patients as they walk through the door. Reporting directly to the Clinic Administrator, this role is responsible for delivering an excellent clinic experience by listening, engaging, and assisting each patient and guest every day from registration to departure. In addition to community outreach, you will host and coordinate events (in-the clinic) to engage potential patient and increase awareness of GGH’s services. With a positive demeanor, the Front Office Coordinator provides exceptional customer service to patients throughout their visit with Greater Good Health to deliver a first-class experience.

Requirements

• High School Diploma or GED equivalent
• 3+ years of office administration experience
• Valid Montana driver's license (preferred)

Nice To Haves

• Customer service experience (Preferred)
• Healthcare experience is preferred, but not required
• Healthcare organization experience is a plus
• Experience with Electronic Health Record (EHR) (preferred)

Responsibilities

• Welcomes all and cares empathetically for patients and team members.
• Acts as a central point of contact welcoming patients and prospects and ensuring they have an optimal experience from the moment they walk in the door.
• Listen and observe the needs of each patient to ensure they are supported throughout their visit – your main goal is to provide an excellent patient experience to retain and acquire new patients
• Greets and welcomes all patients and related individuals to appropriate locations while maintaining excellent customer service
• Triages walk-in patients and emergencies as per established policies and procedures.
• Coordinates front office responsibilities by assisting patients with check-in or check-out.
• Supports patient registration per protocols and updates patient information within the electronic health record; protects patient’s rights by maintaining confidentiality of personal and financial information.
• Reviews and verifies patient coverage of insurance or other agencies and identifies the patient’s responsibility.
• Collects co-pays/deductibles prior to patient being seen per protocol.
• Informs patients of any outstanding balancing and collects balance, and issues receipt or statement per established protocol.
• Educates patients on available clinic services and assists patients with patient portal enrollment or other online tools.
• Connects new patients to the Patient Liaison as a patient resource.
• Supports the review of schedule templates to ensure patients are scheduled correctly for the day/week.
• Reviews the patient schedule to ensure patients are in the correct status and are up to date.
• Schedules or reschedules patient appointments for existing patients.
• Conducts pre-visit reminder calls and follows-up with patients for “no-show” appointments for established patients.
• Performs outbound administrative follow-up calls as needed.
• Triages incoming calls and routes them to the appropriate team member.
• Opens and closes the office as needed.
• Basic housekeeping to ensure all check-in, vestibule, coat room, and other communal spaces are clean, stocked and maintained.
• Complete administrative duties varying from making copies, scanning, and uploading documents, collecting billing information, mail management – sorting or collecting postal mail, directing vendor deliveries and shipments around the clinic, and managing faxes.
• Participate in team meetings and clinic huddles to review patient/provider schedules and plan for the day/week ahead.
• Communicates and escalates any issues to the clinic administrator.
• Attends in-clinic and community events to help with registration.
• Cross-functional collaboration with all team members to complete ad-hoc projects.
• Promotes high-quality patient care and outstanding patient experience as reflected in patient satisfaction scores.
• Demonstrates or Provides effective communication with the team throughout the team.
• Act as the primary host for all community room events in- & out- of the clinic. Responsibilities may include event planning/creation, greeting & signing-in attendees, coordinating logistics, and setting up and breaking down events. Work with the central team for additional support when needed.

Benefits

• Competitive Compensation Package: We offer a competitive compensation package
• Comprehensive Medical, Dental, and Vision Benefits: Take advantage of comprehensive healthcare coverage, including medical, dental, and vision benefits, to prioritize your health and well-being.
• Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs) available
• Paid Time Off and Parental Leave: Enjoy paid holidays, vacation time, and paid parental leave to maintain a healthy work-life balance and spend quality time with your loved ones
• 401K Program with Company Match: Plan for your future with our 401K program, featuring a company match, to help you save for retirement
• Wellness Resources: Access to BetterHelp sessions and a monthly wellness benefit to support your physical, mental, and emotional well-being
• Comprehensive Life and AD&D Coverage: Enjoy peace of mind with 100% premiums covered by GGH for Basic Life and Accidental Death & Dismemberment (AD&D) insurance for full-time team members. Additionally, voluntary supplemental life insurance is offered at a discounted rate
• Employee discount savings program: Save on travel, entertainment, streaming services, online shopping and so much more!
• Voluntary Insurance plans: We offer voluntary short term disability, critical illness and accident plans for additional financial security during periods of illness or injury that prevent you from working for a set period of time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees