Front Office Clerk

Cook Group•Bloomington, IN

1d•Onsite

About The Position

The Cook Family Health Center is the primary care medical practice operated for Cook Group company employees and their families. The Front Office Clerk serves as the first point of contact for patients and visitors, playing a critical role in delivering a welcoming, efficient, and confidential patient experience. This position supports daily front‑office operations by managing communications, maintaining accurate patient records, coordinating appointments, and handling basic financial transactions in accordance with office policies and privacy regulations

Requirements

High School Diploma or equivalent required
1-2 years experience in medical office environment
Microsoft Office suite (Word, Excel, Outlook) experience
Strong communication, organizational skills, customer service, and knowledge of HIPAA regulations

Responsibilities

Professionally answer and route incoming telephone calls in accordance with established office guidelines
Obtain, review, verify, and update patient demographic and insurance information to ensure accuracy and completeness
Issue and manage confidentiality, privacy, and HIPAA‑related documentation for patients and visitors
Scan and index patient demographic and registration documents into the electronic record system
Verify insurance coverage and eligibility
Schedule, confirm, and manage patient appointments efficiently
Contact patients with appointment reminders and follow‑up communications as needed
Collect co‑payments & outstanding patient balances
Perform end‑of‑day reconciliation, including balancing payments and preparing daily financial reports
Maintain a high level of professionalism, confidentiality, and customer service at all times