Front Office Clerk

Legacy Community Health•Houston, TX

2d•Onsite

About The Position

As a Bilingual Front Office Clerk, you will be at the forefront of creating a game-changing patient experience. Your role is pivotal in integrating cutting-edge technology with human touch to redefine our healthcare environment. Be the Catalyst for Change: Your tech-savvy approach and innovative mindset will reshape the patient journey. Dive into a Dynamic Ecosystem: Experience a workplace where adaptability and innovation drive each day, making every moment an opportunity to pioneer. Collaborative Synergy: Engage with a forward-thinking team dedicated to disrupting traditional healthcare norms with passion and enthusiasm. Futuristic Growth Pathways: Leverage opportunities for continuous improvement and professional advancement in a progressive environment. Mission-Driven Revolution: Play a key role in transforming community healthcare, ensuring your contributions are impactful and aligned with our groundbreaking mission.

Requirements

High school graduate or equivalent—a foundational step towards a future-driven career.
Exhibit a professional phone demeanor with a tone that resonates innovation and clarity.
Excel in multitasking and managing a dynamic range of incoming communications.
Demonstrate exceptional data-entry skills with a precision-oriented mindset.
Proficiency in computer literacy, with experience in multi-line phone systems being advantageous.
Possess foundational math skills and filing abilities to maintain system orderliness.
Exhibit decision-making prowess in high-pressure situations, contributing to agile problem-solving.

Nice To Haves

Bilingual in English/Spanish is highly advantageous for enhancing community engagement.

Responsibilities

Streamline communication by expertly managing and routing calls with precision and efficiency.
Create a seamless patient intake process, harnessing technology to enhance client interactions.
Utilize advanced data-entry systems to maintain impeccable patient records.
Collaborate with the volunteer coordinator to optimize volunteer engagement through innovative solutions.
Leverage technology to manage appointments and ensure meticulous adherence to procedures.
Handle transactions with accuracy, utilizing digital payment solutions and cash handling protocols.
Maintain a welcoming and technologically advanced clinic lobby environment.
Assist in processing lab results using integrated digital platforms as directed by the Practice Manager.
Drive positive organizational change by contributing to our Performance Improvement Program.
Foster a modern and respectful atmosphere for patients, families, and colleagues.
Collaborate dynamically to achieve department goals, utilizing data-driven insights to build effective relationships.
Thrive in a primary care medical home environment, emphasizing continuous improvement.
Engage in comprehensive safety training programs to uphold a secure clinic environment.
Ensure workspace and equipment meet Legacy's cutting-edge standards.
Master Legacy's digital exposure control plans to enhance pathogen safety.
Demonstrate agility by taking on additional duties as needed in a fast-paced environment.