Front Office Assistant – Orlando Health Imaging Centers
About The Position
At Orlando Health Imaging Centers, expert medical teams utilize advanced imaging tools to produce highly detailed images and precise results. Their facilities are accredited by the American College of Radiology (ACR) for staff qualifications, image quality, safety policies, and quality assurance. Screening exams are evaluated by board-certified radiologists to provide timely diagnoses and facilitate quick paths to treatment and recovery. The Front Office Assistant provides support for the daily activities of ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals. This role operates under the supervision of the Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager, and/or Practice Site Supervisor.
Requirements
- High School diploma or equivalent.
- Six (6) months experience in a clerical office, or general business, and/or customer service setting
Responsibilities
- Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
- Obtains accurate and complete patient demographic and insurance information.
- Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
- Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
- Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
- Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
- Interacts with patients and families in a professional manner.
- Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
- Maintains compliance with all Orlando Health policies and procedures.
Benefits
- Benefits that begin on Day 1
- Four (4) weeks paid parental leave
- Debt-free degrees through our Preferred Education Program
- Tuition reimbursement and loan repayment programs
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
