Community Health Front Office Assistant

ADELANTE HEALTHCARE INC•Goodyear, AZ

3d•Onsite

About The Position

The Community Health Front Office Assistant is responsible for the facilitation of work-flow while acting as the liaison between the community and other clinical and non-clinical staff, entering data in a timely manner and appropriately for each event in Electronic Health Record (HER) or other necessary systems. The Community Health Front Office Assistant will meet all the expectations outlined in the roles for Front Office Assistant and Senior Front Office Assistant. This position will serve the CH Mobile Team as the lead for all front office and community events activities. Every Adelante Healthcare employee will strive to maximize their performance and contribution to Adelante Healthcare and the community we serve every day. Employees are expected to work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and the highest standards of personal integrity, professionalism, and competence. OUR CORE VALUES Inclusion Nurture Service Purposeful Integrity Resilient Engaged

Requirements

Certification to perform cardiopulmonary Resuscitation for the Health Care Professional (CPR) and AED through courses that follow the guidelines from the American Heart Association and Red Cross (cognitive and skills evaluations)
Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations
High school diploma or GED from an accredited institution
One or more years of front desk experience or demonstrated competency with the skills and abilities of this level
Ability to multi-task and work effectively in a high-stress and fast-moving environment
Effective communication demonstrated by ability to read, interpret, comprehend and comply with written and verbal communication
Proficient mathematical skills for use in a healthcare setting
Ability to problem solve in situations both independently or with support from team and/or leadership
Advanced computer efficiency to include Windows, MS Office and Patient Management System (electronic medical record)
Must have reliable transportation that can meet any operational reassignments of the organization during the workday.
If employee is driving during work hours, the employee is required to possess a valid driver’s license and must be in compliance with Arizona vehicle insurance requirements

Nice To Haves

Ability to communicate in more than one language

Responsibilities

Greet all patients and help with questions, or direct them to appropriate person or location
Responsible for answering community health phone line calls and messages establishing the reason for call and resolving issues or referring to appropriate person
Maintain and distribute patient documentation in an organized manner
Accurately enter all patient demographics and all other required information into practice management system
Obtain patient registration information and enter into computer system
Identify financial status of patients regarding sliding fee scale, insurance or discounts. Refers to eligibility as needed.
Verify third party payer coverage and billing information - insurance, etc.
Assist with the correction of billing information as needed
Prepare financial batch daily for processing
Accurately handle of cash drawer and daily receipts
Schedules patient appointments for medical providers via the computerized EPM
Data Entry into EHR or systems as needed
Scan documents into electronic health record
Knowledge of and participates in Adelante UDS measures, meaningful use metrics and other quality initiatives by assisting with audits and other data collection
Maintain appropriate level of office supplies, medical forms at work station
All other duties as assigned (such as translation and travel to other locations)
Evaluate problems, situations or issues presented and understands priority while assisting with resolution using critical thinking and problem-solving skills
Participate in training and mentoring of new hires
Work on prior authorizations and referrals for patient required services
Competent or knowledgeable of multiple specialties and/or departments
Will assist with setting up/tearing down at community events
Problem solves billing issues for peers and patients
Participate in regulatory reviews, audits and process improvement projects
Provide staffing for coverage needs as assigned
Complete communication circle with patients and other customers
Assist in scheduling patient appointments for community health events
Perform other duties as requested or assigned
All employees are responsible for promoting and participating in interdisciplinary communication and collaboration to enhance the delivery of quality across the health care system.
Employees should maintain an environment which supports and engages patients and co-workers in a caring team-based model to promote wellness and improve health outcomes.
All employees are required to comply with Adelante Healthcare’s written standards, including its Compliance Program and Code of Conduct, policies and procedures and reporting of any conduct that potentially violates Adelante’s legal or compliance requirements.
Such compliance will be an element considered as part of the regular performance evaluation.