Front Office Assistant-Float Pool-Orlando Health Physician Associates

Orlando Health•Orlando, FL

16h•Onsite

About The Position

Orlando Health Physician Associates is one of the largest primary care provider (PCP) groups in Central Florida, forming part of the Orlando Health Medical Group. With over 225 providers, they offer comprehensive care in family medicine, internal medicine, pediatrics, obstetrics and gynecology, and podiatry, catering to all ages. These providers facilitate referrals and coordinate care throughout Orlando Health’s integrated network of healthcare services. The group boasts numerous convenient locations across Central Florida, ensuring easy access to quality primary care, including same-day, next-day, and virtual appointments. Orlando Health itself is an extensive system of care, encompassing award-winning hospitals, ERs, specialty institutes, urgent care centers, primary care practices, and outpatient facilities across Florida, Central Alabama, and Puerto Rico. The organization is dedicated to offering benefits that exceed expectations, such as career-growing FREE education programs and well-being services, with benefits commencing on day one and providing flexibility. The Front Office Assistant role involves supporting the daily activities of ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals. This position operates under the supervision of a Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager, and/or Practice Site Supervisor. This is a full-time, Float Pool position, with working hours from Monday to Friday, 8am-5pm.

Requirements

High School graduate or equivalent.
Six (6) months experience in a clerical office, or general business, and/or customer service setting.

Responsibilities

Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
Obtains accurate and complete patient demographic and insurance information.
Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
Interacts with patients and families in a professional manner.
Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
Maintains compliance with all Orlando Health policies and procedures.
Participates in Quality Assurance/Quality Indicator activities as assigned.
Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
Practices the efficient use of supplies.
Assists billing service as requested.