Front Office Assistant Neurology

OSF HealthCare • Alton, IL

6h • Onsite

About The Position

The Front Office Assistant provides exceptional customer services throughout their interaction with patients, families and their support systems. They are the face of the office and their interaction with the patient/family is important in creating a patient-first environment. This creates an excellent first impression of OSF’s services to patients, families and other external customers over the phone or in person. The role performs a variety of reception/clerical duties in a medical practice front office and adheres to department guidelines for scheduling and registration. They work collaboratively with patients, providers, office staff and insurance companies to ensure that patient needs are met.

Requirements

• High School or GED equivalent
• Customer service experience
• Typing, filing, telephone skills
• Basic Microsoft application proficiency
• Excellent Customer Service skills

Nice To Haves

• Basic knowledge of medical terminology, ICD-10 and CPT codes
• Electronic Medical Record experience

Responsibilities

• Provides exceptional customer services throughout their interaction with patients, families and their support systems
• Creates an excellent first impression of OSF’s services to patients, families and other external customers over the phone or in person
• Performs a variety of reception/clerical duties in a medical practice front office
• Adheres to department guidelines for scheduling and registration
• Works collaboratively with patients, providers, office staff and insurance companies to ensure that patient needs are met
• Communicates with insurance companies to determine patient benefits
• Completes prior-authorizations
• Responsible for incoming and outgoing patient calls
• Responsible for co-pay collection
• Responsible for appointment and procedure scheduling for patients

Benefits

• Comprehensive and market-competitive total rewards package
• Benefits
• Compensation
• Recognition
• Well-being offerings that focus on the whole person and engage with their current stage of life and career

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED