Front Office- Administrative
About The Position
Greets patients, ascertains purpose of visit, and confirms or updates demographics and insurance in EMR system. Checks in and out patients in a timely, accurate and professional manner. Verifies eligibility for all walk-ins, obtains proof of eligibility, makes copies of picture ID, and of front/back of insurance card. Obtain signatures for form and documents and scan all required documents into EMR system. Directly responds to questions, provides guidance to patients and anticipates patient needs; accountable for their comfort. Collects co-payments from patients. Post payments from patients. Courteously answers calls, forwards to appropriate team member and accurately documents messages. Schedules, cancels and reschedules regular, missed and follow-up appointments; Schedules patient transportation as needed. Calls and confirms appointments; unconfirmed for day of and for the following day; conducts follow-up calls as needed to check on patients. Effectively manage special projects and other tasks as assigned. Performs other duties as required.
Responsibilities
- Greets patients, ascertains purpose of visit, and confirms or updates demographics and insurance in EMR system.
- Checks in and out patients in a timely, accurate and professional manner.
- Verifies eligibility for all walk-ins, obtains proof of eligibility, makes copies of picture ID, and of front/back of insurance card.
- Obtain signatures for form and documents and scan all required documents into EMR system.
- Directly responds to questions, provides guidance to patients and anticipates patient needs; accountable for their comfort.
- Collects co-payments from patients.
- Post payments from patients.
- Courteously answers calls, forwards to appropriate team member and accurately documents messages.
- Schedules, cancels and reschedules regular, missed and follow-up appointments
- Schedules patient transportation as needed.
- Calls and confirms appointments; unconfirmed for day of and for the following day; conducts follow-up calls as needed to check on patients.
- Effectively manage special projects and other tasks as assigned.
- Performs other duties as required.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
