Front Of House Shift Supervisor

Chick-fil-A • Lombard, IL

35d • $18 - $22

About The Position

Here are Chick-fil-A, we are committed to creating lasting, positive change through servant-leadership. As a Customer Service/FOH Supervisor, you will play a vital role in our mission to continually refresh our guests, our community, and our team. This is a part-time or full-time role that requires attention to detail, effective conflict resolution skills, and the ability to handle pressure while ensuring smooth operations. Why You'll Love Working for Us: Work-Life Balance: We understand the importance of personal time and offer flexible schedules that prioritize work-life balance. Growth Opportunities: We are committed to investing in our employees' growth and development. We provide opportunities for career advancement, manager/leadership development, and ongoing training. Industry-Leading Customer Service: Join a team that prides itself on delivering the best customer service in the fast food industry. Our dedication to serving our guests and each other sets us apart. Team Spirit: We work hard, but never miss an opportunity to celebrate our achievements together. Comprehensive Training: We provide thorough training in all aspects of our restaurant operations.

Requirements

• Must be 18 years of age or older.
• Must be willing to work a minimum of 25 hours per week.
• Must be able and willing to open and/or close.
• Experience as a leader, preferably in a customer service or front-of-house environment.
• Ability to lift up to 50 lbs, stand for up to 10 hours, and be physically active for extended periods.
• Must be able to work in a fast-paced environment and maintain a positive attitude under pressure.
• Team-oriented, adaptable, dependable, coachable, and strong work ethic.
• Ability to communicate effectively with guests and team members as a supervisor/leader.

Responsibilities

• Maintain positive working relationships and provide direction and feedback to all front-of-house employees.
• Collaborate with the management team to train and track the performance of new Team Members.
• Motivate Team Members to maintain high customer service scores.
• Ensure timely completion of shift tasks and opening/closing responsibilities.
• Take ownership of front-of-house facilities, ensuring organization and adherence to sanitation and food safety procedures.
• Demonstrate a complete understanding of key positions in the front-of-house, including cashier, drive thru, and host roles.

Benefits

• Competitive compensation ($18-$22/hr, depending on availability and experience).
• Health Benefits Contribution (full-time)
• 401k
• Access to scholarships at up to $2,500 per year
• Sundays Off
• Free Meals and Discounts
• Flexible Scheduling

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Food Services and Drinking Places
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees