Front of the House Supervisor

Grove Bay Hospitality Group•Warwick, RI

13d

About The Position

Spring House Grill, located within the TF Green Airport, is seeking a highly organized and detail-oriented FOH supervisor to join our team. The ideal candidate will have excellent communication skills, strong computer literacy, and the ability to multitask effectively. As an FOH Supervisor, you will support various departments and assist with day-to-day administrative tasks. Reports to: Restaurant Management Team This is not a managerial position

Requirements

Strong attention to detail and focus on process excellence
Ability to learn and bring innovative ideas to the team
Genuine enthusiasm and aptitude for serving people
Excellent verbal and written communication skills
Strong problem-solving skills
Ability to set and meet deadlines
Successful completion of Grove Bay's training program, including all EdApp training content
Must be an A Player and endorsed by the Management Team, Director of Operations, and Training Department
Must have worked within a venue or another Grove Bay restaurant for a minimum of 4 months
Prior supervisor experience
Multiple language abilities are a plus; fluency in English is required
High school diploma or equivalent required; associate's degree preferred
Proven experience as a supervisor, administrative assistant, or in a similar role
Proficient in computer applications such as Microsoft Office Suite (Word, Excel, PowerPoint) and Google Suite
Strong organizational skills with the ability to prioritize tasks effectively
Excellent written and verbal communication skills
Attention to detail and accuracy in work
Ability to handle confidential information with discretion
Previous experience in supervising, order entry, data entry, or proofreading is a plus
Ability to move throughout the venue during shifts (standing, walking, kneeling, bending) for extended periods
Ability to sit for extended periods
Ability to make repeating movements of the arms, hands, and wrists
Ability to express or exchange ideas verbally and perceive sound by ear
Manual dexterity, hand-eye coordination, and ability to work with hands above shoulders
Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds
Ability to turn or twist body parts in a circular motion
Ability to tolerate exposure to heat, cold, chemicals, and a loud/noisy environment
Food and Alcohol Safety training (ServSafe)

Nice To Haves

Multiple language abilities are a plus; fluency in English is required
Previous experience in supervising, order entry, data entry, or proofreading is a plus

Responsibilities

Advancing the Grove Bay Mission Statement and Core Values
Delivering exceptional hospitality to all guests
Upholding all core Standard Operating Procedures
Coaching hourly team members in the moment
Training and developing new team members
Handling guest issues in a respectful manner
Following opening and closing procedures
Cash handling following Grove Bay SOP
Ability to expedite in adherence with the Grove Bay SOP
Strong understanding of operational systems – Toast, OpenTable, R365
Maintaining cleanliness and sanitation of the restaurant – ensure the restaurant is showroom-ready at all times
Performing general administrative tasks such as answering phone calls, responding to emails, and managing calendars
Preparing and editing documents, including correspondence, reports, and presentations
Assisting with data entry and record-keeping
Coordinating and scheduling meetings and appointments
Conducting research and gathering information as needed
Maintaining office supplies and inventory
Providing support to other team members as necessary
Providing supervisor support for all locations