Front of House Shift Leader

Chick-fil-A•Kennewick, WA

43d•$20 - $23

About The Position

At Chick-fil-A Kennewick, Shift Leaders are the heartbeat of our operations - leading our team with energy, excellence, and a commitment to hospitality. As a FOH Shift Leader, your primary responsibility is to run a smooth and successful shift, ensuring your team is supported, focused, and delivering remarkable service to our guests. You'll set the pace, communicate expectations clearly, give real-time feedback, and help create a culture where team members grow and thrive. It's leadership with a purpose - because at Chick-fil-A, we don't just serve food, we serve people.

Requirements

A passion for serving others and helping people grow
Leadership experience in a customer-facing environment (preferred)
Strong communication and problem-solving skills
Ability to multitask and stay calm under pressure
Team-first mindset with a proactive attitude
Must be able to lift 20-30 lbs and stand for extended periods
Committed to Chick-fil-A dress code and standards
Availability to work peak hours, including early mornings, evenings, or Saturdays

Responsibilities

Lead daily shifts with clarity, energy, and purpose
Provide real-time feedback and direction to FOH team members
Delegate tasks effectively to create a smooth and efficient flow
Recognize and celebrate strong performance
Address performance issues and support improvement efforts
Coach and support emerging leaders on the team
Keep team members informed and aligned with shift goals and updates
Model and uphold Chick-fil-A's core values and service standards
Create a warm, welcoming environment for every guest
Resolve guest concerns quickly and graciously
Support team in delivering accurate, timely, and friendly service
Monitor dining room cleanliness and guest satisfaction throughout the shift
Help guests with mobile orders and special requests
Maintain strong communication with Back of House leaders to ensure smooth coordination
Maintain a clean, safe, and organized FOH environment
Execute opening/closing procedures and ensure all checklists are completed
Monitor FOH inventory levels and communicate needs proactively
Oversee catering, delivery, and mobile orders during shifts
Enforce safety, food quality, and cleanliness standards
Ensure compliance with all cash handling procedures
Report and help resolve any discrepancies
Work closely with other Shift Leaders and Managers to ensure smooth operations
Support transitions between shifts with clear communication and teamwork
Build strong working relationships across FOH and BOH teams
Attend leadership meetings and trainings as required